When your computer or audio devices don’t perform optimally, Lync Web App displays a diagnostic message. You can use the information in the message to fix the problem. Here’s a list of diagnostic messages you might see.
Which message do you want to know about?
Your computer is running slowly which is affecting sound quality
Try closing programs you aren’t currently using to improve performance. If you have a laptop, plug in its power cable.
Computer issues are causing poor sound quality
Try one of the following:
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If you’re using a USB hub, try plugging the device directly into your computer.
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Transfer the call to another device, such as your mobile phone.
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Try closing applications you’re not currently using to improve computer performance.
Your microphone is picking up too much noise
Try to reduce background noise, or switch the call to a different audio device. If you’re only listening on the call, please mute your microphone.
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Make sure you’re using the microphone selected in the Audio device tab of the Options dialog box.
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Move to a quiet location away from sources of noise, such as fans.
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Transfer the call to another device, such as a mobile phone.
You might have to wait for other people to stop talking before people can hear you
Other people in the call might have trouble hearing you, even if the call sounds normal to you. Try turning your speaker volume down, or move your microphone further away from your speaker. Also, you can:
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Make sure that you’re using the microphone selected in the Audio device tab of the Options dialog box.
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Switch the call to another headset or phone device on your computer.
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Transfer the call to another device, such as a mobile phone.
Several audio devices in the same room can cause sound quality issues
You might hear a screeching sound because audio is coming through several devices in the same room. Mute your microphone and speakers, or ask other people in the room to mute theirs when they’re not talking.
Your speaker isn’t working
Others in the call might be able to hear you, but you can’t hear them. Make sure that your speaker is fully plugged in.
Make sure you’re using the speaker selected in the Audio device tab of the Options dialog box.
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If you’re using a device that is plugged into a USB hub, try plugging the device directly into your computer.
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Switch the call to another headset or phone device on your computer.
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Transfer the call to another device, such as a mobile phone.
Your speaker volume is too low
You might not be able to hear the other person in the call because your speaker volume is set very low on your computer.
Your audio device is causing poor sound quality
Do one of the following:
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If you’re using a USB hub, try plugging the device directly into your computer.
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Switch the call to another headset or phone device on your computer.
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Transfer the call to another device, such as a mobile phone.
