Call forwarding, call groups, and simultaneous ring in Teams

You can forward calls to another number or Teams member, or ring another number at the same time as your work number.

Set up call forwarding

To start forwarding your calls, select Settings and more  Select to see more options  next to your profile picture at the top of Teams. Then select Settings > Calls.

Under Call answering rules, choose Forward my calls, and then select where you want your forwarded calls to go: voicemail, another person, or a call group.

Call answering and forwarding rules

You can also find these settings (whenever you're in the Calls area) by selecting Don't forward (or Forward to voicemail, etc.) in the lower-left of Teams. 

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Tip: Learn how to set up a delegate and forward your calls to other people or groups. 

Note: If you don't see any options for call forwarding in your settings, it's likely that you don't have an Enterprise Voice or Business Voice license. Also note that it can take up to 24 hours for changes in licenses to take effect. 

Set up call forwarding to a call group

  1. Under Call answering rules, select Forward my calls.

  2. In the Forward to menu, select Call group.

  3. Under Add people, add the people you want in your call group. You can add up to 25 people. Anyone you add will get a notification:

    Teams-add people to call group screen

    Note: You need to add people from your organization. Phone numbers are not supported.

  4. Go to the Ring order menu and select All at the same time to ring everyone simultaneously or In the order above to call people in order in 20-second intervals. If your call group has six or more people, incoming calls will ring all of them at the same time.

    Teams-ring order screen options

Group call pickup is less disruptive than other forms of call forwarding because recipients can choose how to be notified of an incoming call in their settings and decide whether to answer it.

Selecting Banner in calls app only for Alvin Tao's forwarded calls in Settings

Note: Mobile devices will only get call group notifications if they're set for banner and ringtone.

Set up simultaneous ring

If you want your incoming calls to ring you and someone else (such as a delegate) at the same time, you can set that up in Teams.

Select Settings and more  Select to see more options  next to your profile picture at the top of Teams. Then choose Settings > Calls. Under Call answering rules, select Calls ring me. Then click Also ring and select where else you want your calls to ring: another person, no one, or a call group.

Calls ring me menu

Note: If you don't see any options for simultaneous ring in your settings, it's likely that you don't have an Enterprise Voice or Business Voice license. Also note that it can take up to 24 hours for changes in licenses to take effect.

Set up simultaneous ring in a call group

  1. Under Call answering rules, select Calls ring me.

  2. In the Also ring menu, select Call group.

  3. Under Add people, add the people you want in your call group. You can add up to 25 people.

    Note: You need to add people from your organization. Phone numbers are not supported.

  4. Go to the Ring order menu and select All at the same time to ring everyone simultaneously or In the order above to call people in order in 20-second intervals. If your call group has six or more people, incoming calls will ring all of them at the same time.

    Teams-ring order screen options

Create a new call group

To create a new contact group (or call group), follow these instructions:

  1. First go to Chat  Open chat button on the left side of Teams.

  2. Then select the Chat dropdown at the top and select Contacts.

    Teams-create a new contact group in chat

  3. Next, choose Create a new contact group at the bottom.

  4. Then follow the instructions to create a new group.

    Teams-create a new contact group screen

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