Cancel a Microsoft 365 subscription

This page is for Microsoft 365 Basic, Microsoft 365 Personal, and Microsoft 365 Family subscriptions only. For help with other subscriptions purchased through Microsoft, see Cancel a Microsoft subscription.

How to cancel a Microsoft 365 subscription

1. To cancel, you'll need to sign in to the Microsoft 365 subscription tab in your account dashboard.
   Sign in

2. Select Cancel subscription.

   Notes: 

   • The dashboard option may say Upgrade or cancel - you can select that option to continue.

   • If you don't see an option to cancel, but see a link that says Turn on recurring billing, this means your subscription is already set to expire on the date shown and you won't be automatically charged after this date. There's nothing further to do at this time, and you can continue to use the product until your subscription expires.

3. See the Please review section at the top of the cancel page. This information indicates what benefits you're currently using with your subscription and what you'll lose when you cancel.

   Important: If you cancel a Microsoft 365 Basic or Personal subscription, your storage allowance will revert to 5GB of cloud storage. If you cancel Microsoft 365 Family, you and all the people you shared your subscription with will also have their storage allowances reduced. 

   • If you, or people you shared a subscription with have used more than the free allowance:

     • you won’t be able to upload, edit, or sync new files (such as Camera Roll) to your OneDrive,

     • you won't be able to send or receive email in Outlook.com.

     • after 6 months, we may delete your OneDrive and all files within it.

   • Learn more.

4. Once you have reviewed your benefits, select either:

   1. I want to keep my benefits if you decide to keep your subscription, or

   2. I don't want my subscription, if you choose to go ahead and cancel the subscription.

If you can't cancel your subscription

If you don't see an option to cancel or turn off recurring billing, try the following:

• Make sure you're signed in to the Microsoft account dashboard with the same Microsoft account you used to purchase Microsoft 365.

• If you see Turn on recurring billing, this means your subscription will expire at the date shown and you can continue to use the product until that date. You don't need to do anything else.

• Check if a payment method needs to be updated. If it does, we'll let you know when you arrive at Services & subscriptions. To fix any issues, on the Manage page, select Change how you pay. For more info, see Change the payment method for a Microsoft subscription.

See also

Cancel a Microsoft subscription

Cancel an Xbox subscription

Cancel Microsoft 365 for business

How to get a refund on a Microsoft subscription

To review our complete cancellation policy, see Microsoft Store Terms of Sale.

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