View your Microsoft Store order history

Download or print Microsoft account order details

1. Sign in to your order history page at account.microsoft.com/billing

   Tip: If you have more than one account, make sure you're signed in to the correct Microsoft account for those purchases.

2. Select Payment & billing > Order history, then, under Refine, select the order and date range you want.

3. Look for charges with a status of Completed or Redeemed. Charges with a status of In progress haven't been posted to your payment option yet.

4. To print an invoice, select Order details from the order you want, then select Print. You can also use the print function in your browser to print the page. In Microsoft Edge, right-click anywhere in the page (or select and hold if you're using a touch screen device), then select Print.

Find Microsoft account balance statements

After we post a charge to your payment option, you'll see the amount and description on the statement from that payment option. This could be a credit card statement, cell phone provider statement, or other payment option, depending on how you paid.

See also

What to do about unexpected charges from Microsoft.

Cancel your Microsoft subscription

Returning items you bought from Microsoft for exchange or refund

Check your Xbox purchase history

Guest Order Lookup

Need more help?

How to investigate a billing charge from Microsoft

Contact Support

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.

For pre-sales support, or issues with purchasing, contact Sales support.

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Download or print work account order details

Check on your orders, track returns, and view refund status - all from one place.

View work account orders in the Microsoft Store

1. Go to microsoft.com and sign in with your work account.

2. Select your work account icon.
   

3. Select Order history and find your purchases in the order list.​​​
   
   

View work account order details in Microsoft 365 admin center 

For detailed order management including billing and invoices: 

1. Open your order history and select an order to expand its details.

2. Select Manage this purchase to open the order in the Microsoft 365 admin center.

3. In the Microsoft 365 admin center, you can:

   • View detailed order status. 

   • Access invoices and billing information. 

   • Manage your billing profile. 

   • View payment history. 

Check the status of a work account order return or refund

If you've initiated a return, you can track its progress: 

• Email updates: Microsoft sends notifications at each stage - check your work email (including spam/junk).

• Order History: Your return status appears alongside the original order.

Refund timing

Once Microsoft receives your return and completes the review, your refund is processed to the original payment method. You'll receive email notifications as your return progresses.

Troubleshooting work account orders

I can't see my orders 

• Make sure you're signed in with your work account, not a personal Microsoft account.

• Recent purchases may take a few minutes to appear. 

My return was shipped weeks ago but there's no update 

• Allow time after receipt for processing.

• Check your carrier tracking to confirm delivery.

• Contact Microsoft Support if there's been no update.

Need more help?

Track your order

Returns and exchanges

Shipping options and delivery times

Call Microsoft Sales Support at 1-800-642-7676 (Monday–Friday, 6 AM–6 PM PT).