Resolve account authentication errors in OneNote

Issue

While attempting to sync, OneNote may display the following error:

• 0xE0000024

Background

This error can occur when OneNote does not have the correct account information to open and sync a notebook, or if previously entered account information have expired.

This may be due to any of the following:

• You’ve recently changed the password for your account.

• You’re logged in with a different account than the one authorized to use the notebook that you’re trying to open or re-open.

• You no longer have permission to access to the notebook because its owner has revoked your access to it or because server permissions have been changed.

Resolution

To resolve this error, try any of the following:

• Click the sync error message near the top of the OneNote app window. This attempts to refresh your session, which may resolve the issue without the need to re-enter your account information. If the refresh attempt is unsuccessful, you’ll be prompted for your account information. Sign in with the same account with which the notebook is associated. OneNote will resume syncing as soon as you’re successfully authenticated.

• Make sure that you’re entering the correct account information — either for your Microsoft account or your work or school account — especially if you have recently changed your account password. If you have recently started to use OneNote on a new device, you may need to first add your account if it is not your default account.

• Try opening the notebook in OneNote for the web. To do this, open a modern Web browser (such as the latest versions of Microsoft Edge, Chrome, Firefox, or Safari), visit www.onenote.com, click Sign In, and then enter your account information for the same account with which the notebook is associated.

  • If you are able to see the notebook after signing into OneNote for the web, do the following:

    1. Close the OneNote app on your computer or device.

    2. In your Web browser, visit www.onedrive.com and sign in with the same account with which the notebook is associated. Navigate to the folder where the notebook is stored, and then click the notebook name to open it in the browser.

    3. When the notebook opens in your browser, click Open In OneNote to open the notebook in the OneNote app installed on your computer or device.

    4. If prompted, sign in with your correct account information when prompted by the OneNote app.

  • If you are unable to see the notebook after signing into OneNote for the web, continue troubleshooting in either of the “Additional information” sections below.

Additional Information for Windows 10 users

If the error persists and you’re still unable to sync after completing the troubleshooting steps listed above, please try the following:

• Sign out of all accounts associated with OneNote and then sign in again.

• If your notebook isn’t syncing automatically after you’ve signed back in, right-click the notebook name, and then sync it manually.

• If the issue still persists and you are asked to sign in multiple times, you can try deleting your stored Microsoft Office account information by following these steps:

  • Close OneNote and any open browser windows.

  • Click the Windows Start button, and then click Settings.

  • In the Find a setting box, start typing Credential Manager, and then click Credential Manager in the search results.

  • In Credential Manager, click Windows Credentials.

  • Scroll down in the list and look for entries whose labels begin with “MicrosoftAccount” and “MicrosoftOffice.” Click the down-facing arrow button next to each of these entries, and then click Remove for each one.

  • Restart your computer or device, launch the Onenote app, and then sign in with your account information when prompted.

If none of these steps resolve your issue, please see the ”More help” section near the end of this article about where you can report this issue to the OneNote product team.

Additional Information for macOS and iOS users

If the error persists and you’re still unable to sync after trying the troubleshooting steps listed above, please try the following:

• Check Fixes or workarounds for recent issues in OneNote for Mac, iPhone, and iPad to verify if you’re running into any new sync issues that may have recently been reported for OneNote for Mac or OneNote for iOS.

• Sign out of all accounts associated with OneNote and then sign in again.

• If your notebook isn’t syncing automatically after you’ve signed back in, try force-syncing it.

  On macOS, Control-click the notebook name, and then sync the notebook.

  On iOS, use your finger to pull down the Notebooks list. A spinning progress indicator will appear near the top of the list while OneNote attempts to re-sync all open notebooks.

• Make sure that you’re using the latest version of OneNote for Mac or OneNote for iOS on your iPhone or iPad.

If none of these steps resolve your issue, please see the ”More help” section near the end of this article about where you can report this issue to the OneNote product team.