Resolve Upload blocked, Sign into save this file, or Save a copy errors

When working in a Microsoft Office desktop app such as Word, Excel, or PowerPoint, you can create and save your files to your own OneDrive or a connected service, such as OneDrive for work or school, SharePoint, or OneDrive for home.

If you get an error message saying Upload blocked, Sign into save this file, or Save a copy, you may need to remove and reconnect OneDrive.

  1. In the Office app you're using (such as Word, Excel, or PowerPoint), click File.

  2. At the bottom left, click Account.

  3. Under Connected Services, click Remove service for the OneDrive you want to disconnect from.

    The Account pane in Office apps, highlighting the 'Remove service' option under Connected Services
  4. Once it's removed, to reconnect, click Add a service, then hover over Storage and select OneDrive.

    The Account pane in Office apps, highlighting the OneDrive storage selection for the 'Add a service' option under Connected Services
  5. Follow the steps to sign in to OneDrive.

See also

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For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.

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Admins should view Help for OneDrive Admins, the OneDrive Tech Community or contact Microsoft 365 for business support.

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