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On the File tab, select Options.
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On the Proofing tab, select AutoCorrect Options and choose the AutoFormat as You Type tab.
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Select or clear the "Straight quotes" with “smart quotes” check box and select OK.
Tip: If' you'd like to add a fancy pull quote, see Insert a text box.
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On the Review tab, select the down arrow next to Editor and choose AutoCorrect Options.
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Under AutoFormat, select or clear "Straight quotes" with "smart quotes" check box.
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Select OK to save your changes.
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On the Word menu, choose Settings and select AutoCorrect.
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Select the Autoformat As You Type tab.
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Under Automatically as you type, select or clear "Straight quotes" with "smart quotes" check box.
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Close the window to save your changes.
