Applies To
Office 2024 Microsoft 365 for home

Since October 2025, the Microsoft 365 Personal 24-month free offer is included with some Office Pre-installed PCs sold in Japan only.

You can start the 3-month free trial subscription instead of the 24-month full subscription and experience the features and services of Microsoft 365 Personal in the period. As the result of experiencing them, if you determine that they are no longer necessary for you, you can switch to 'Office Home and Business 2024' for free after the trial subscription expired.

Important: Microsoft only grants you getting the Office Home and Business 2024 free offer within 90 days after your 3-month trial expired. Therefore, please complete to order this offer as soon as possible and redeem the provided product key with your Microsoft account. Please note that if more than 90 days have passed, you will no longer be eligible to get the Office Home and Business 2024 free offer.

Confirm the 3-month trial subscription is expired

Step 1:

Start a preinstalled Microsoft 365 app from Start menu (Word, Excel or PowerPoint) after your subscription expired

Step 2:

The Your Microsoft 365 subscription has expired dialog opens on the app

Select the No, thanks and close this dialog.

This image is the screen opened in M365 client to notify your subs expired.

Step 3:

Select Account menu in the left side of the app window

Check the status of the Product Information.

The string, Your subscription has expired is displayed, and the pink shading indicates that the Microsoft 365 apps are deactivated. (In other words, all functions of the apps are locked except file viewing and printing.)

Next, select Home menu in the left side of the app window and then Blank Document icon in Home screen to open a blank document window.

"Your subscription has expired" shows in Product Infomation

Step 4:

The notification bar in yellow appears in the window to recommend claiming the Office Home and Business 2024 free for you.

Select the Claim button in it

Yellow biz bar of Office 2024 free in Doc window

Notes: 

  • If you can never see the notification bar in the window, please make sure the email from Microsoft informing you that your 3-month trial subscription was expired. As that email also contains the link as same link embedded in the Claim button, you can go to the product page of Office Home and Business 2024 from the link in the email as well. 

  • If you have received no notification bar or notification email for the Office Home and Business 2024 offer after your 3-month trial subscription was expired, please access this URL: https://go.microsoft.com/fwlink/?linkid=2330590 directly.

Order the Office Home and Business 2024 for free

Step 5:

The Claim button redirects to the product page of Office Home and Business 2024 in Microsoft Store web site.

You can see the price of this offer is "Free" in it.

Select the Get button under the price

Caution: If the price on this page is displayed as the standard price rather than 'Free', please select the account icon at the top right of the page and check the Microsoft account shown in it. If it is not your own account, please sign in again with your own account.

PDP of Office 2024 free in MS Store site

Step 6:

The Cart page opens with the offer added

Check the price is set with "Â¥0"

Select the Proceed to order button

Cart page with the Office 2024 free added

Step 7:

The Proceed to order page opens

Select the Determine your order, if the price, quantity and product name are correct

Confirm the price of the offer is correct before determining the order

Step 8:

The Thank you for your order page opens

The your order is completed.

The Product key and the Use it now button are shown.

As it stands, you will not be able to activate the client apps with the Office Home and Business 2024 license, so you need to redeem this product key with your Microsoft account.

Select the Use it now button

Complete to purchase the offer.

Note: You can also redeem the product key provided on this page with a different Microsoft account. If you want to redeem it with a different Microsoft account, please refer to this article. (In this case, you will need to enter the product key manually, so please be careful not to make any typos.)

Redeem the product key with your Microsoft account 

Step 9:

The Use it now button redirects to Office setup page (This page is automatically signed in with your Microsoft account.)

Select the Get started button

Set up office page to redeem the product key of Office 2024 free

Step 10:

The Use the product key page opens

The product key in Step 7 has been automatically entered like the image on the right

Select the Redeem button if the product name is correct.

The key is entered automatically and confirm the information of the key is correct

Step 11:

The Redemption of the key is completed and then the landing page opens like the image on the right.

Next, please go to the Microsoft dashboard to check the offer linked to your Microsoft account 

The page shows after redemption is comleted

Step 12:

Go to Subscription page in Microsoft dashboard

Scroll down to the bottom of the page and check the Microsoft Office Home and Business 2024 is listed under the "Products you've purchased".

With this, your Microsoft account now has a license for 'Office Home and Business 2024'.

Also, under the Canceled Subscriptions, an expired 'Microsoft 365 Personal' is added due to end of the 3-month trial, therefore you can confirm that your available license is 'Microsoft Office Home and Business 2024' only.

The image of entry page of AMC (before sign in)

Subscription page in AMC upper

Subscription page in AMC lower

Activate the Office apps with your Microsoft account again

Step 13:

Return to the client app opened in Step 4 and restart it

Yellow biz bar of Office 2024 free in Doc window

Step 14:

The You can use Office dialog opens on it

The string, "Your account has Office Home and Business 2024." and your Microsoft account name are displayed in the dialog since the client apps remain signed in with your Microsoft account.

Select the Get started button

The first dialog with "your account has the Office 2024" when Word restarted

Step 15:

The Accept the License agreement dialog opens

Your Microsoft account has activated the client apps with the Office Home and Business 2024 license.

Select the Accept button to accept the software license agreement of Microsoft Office Home and Business 2024.

Accept the license agreement of Office H&B 2024

Step 16:

Select the Account menu in the left pane once again

Look at the area under the Product information. You can check that the client apps are licensed by "Microsoft Office Home and Business 2024".

The client apps are licensed correctly by the Office H&B 2024 free offer

Note: This Office Home and Business 2024 free offer delivered after the 3-month trial ends is identical with a standalone product sold in Microsoft Store and retail stores in Japan. Therefore, please understand that the number of available devices and platforms of this differs from the 'Office Home and Business 2024' that comes with a standard Office Pre-installed PC devices. 

See the article also

Microsoft 365 Customer Service and Support

What's new in Office 2024 and Office LTSC 2024

Reinstall Office or Microsoft 365 in your Office Pre-installed PC (for personal)

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