Transfer your one-on-one calls on Teams phones to send the call to a different contact. Consult then transfer to check in with someone before you transfer a call. The caller you want to transfer will be placed on hold while you consult. 

  1. From the call menu, select Transfer.

  2. Choose to Transfer now or Consult first. 

    Notes: 

    • On Microsoft Teams-certified desk phones that have physical Transfer buttons, the way you press the button determines the type of transfer:

    • This means you first speak to the person you’re transferring the call to before completing the transfer.

    • This means the call is immediately transferred without consulting the recipient.

    • Long press on the Transfer button: Consult transfer

    • Short press on the Transfer button: Blind transfer

  3. To protect against missed transfers, tun on the safe call transfer switch before selecting a contact. When safe call transfer is on and the recipient doesn't answer or declines, your phone rings back so you can retrieve the caller and redirect them. 

    Note: This is only applicable to Transfer now (blind transfer) scenarios. The switch defaults to off each time you open the transfer screen — turn it on for each call you want to protect. 

  4. Search for the contact you want to transfer to, or choose from Suggestions, Speed dial, or other contact groups.

  5. Select the contact to transfer your call or start your consult.   Transfer screen showing a search field labeled “Transfer: Search for people”, with a “Notify me if there’s no answer” toggle enabled, and a list of contacts including Danielle Booker, Eric Ishida, Wanda Howard, 555 555 5555, and Kayo Miwa. A transfer action button is visible next to each contact, and a call transfer button is highlighted.​​​​​​​

Note: Suggestions are generated by your call transfer history. Call transfer suggestions appear only if you’ve previously transferred calls and have contacts in your groups.

Call transfer flows: quick reference

If you choose Transfer now (blind transfer):

  • The screen will show real-time status updates, for example: “Transferring [User A] to [User B]” while the transfer is happening.

  • During this process, all other in-call actions (like hold or another transfer) are disabled. The only active button is End call.

  • Once the transfer completes successfully, the status changes to: “Successfully transferred.”

If you choose Consult first (consult transfer):

  • The original caller is placed on hold, and you can speak privately with the recipient before transferring.

  • The screen shows a special actions grid, but the Transfer button stays disabled until the consult recipient answers.

  • After the recipient answers, the Transfer button becomes active, allowing you to complete the transfer.

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