If you have issues joining a community in Microsoft Teams (free), there are some things you can try to help with the issue.
Note: Joining a community in Teams is currently only available for Android and iOS users, learn more about Getting started with Communities (beta) in Teams on desktop.
For Android users with a work and personal profile on their phone
If you have the Teams app installed on your work profile but not on your personal profile on your phone, and you tap the join link while in your work profile, then select either Get the Teams app or Join community, the buttons might not work. Here are a few things you can try:
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From your work profile, copy the join link you've received and paste it into a browser. From there, tap Join community and your Teams app should open and allow you to join the community. This will also add a personal account to the Teams app in your work profile. If this isn't possible due to IT restrictions, please follow the steps in the next bullet.
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From your personal profile, from the join link, tap Get the Teams app to install the Teams app, then tap Join community. If you already have the Teams app installed on your work profile, this will install it again on your personal profile.
If you have the Teams app installed on your personal but not on your work profile on your phone, we suggest you join the community by doing the following:
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Copy the community join link you've received and paste it into a browser from your personal profile. From there, tap Join community and your Teams app should open and allow you to join the community.
Contact us
For more help, contact support or ask a question in the Microsoft Teams Community.
