Applies ToOutlook for Microsoft 365 Outlook 2024 Outlook 2021 Outlook 2019 Outlook 2016

Issue description: When moving emails from the Inbox to another IMAP folder, you may receive one of the following errors:

"Cannot move the items. The operation cannot be performed because the message has been changed."

“The operation cannot be performed because the message has been changed."  

Note: This information applies to accounts configured to access a mailbox using IMAP.

This may occur when moving emails from other non-default source IMAP folders to another target folder. The error may occur intermittently and is more likely to be seen when there is a large number of emails in the folder.

Workaround:

Method 1: Switch to a different folder and then back to your original source folder and perform the move operation again.

Method 2: Close and restart Outlook then perform the move operation again.

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