Use the Surface BitLocker Protector Check tool to help make sure BitLocker is set up correctly on your device.
Note: The Surface BitLocker Protector Check tool is only available in English, but it will run on all devices.
Here's how to use the Surface BitLocker Protector Check tool:
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In the search box on the taskbar, type Surface BitLocker Protector Check, and then select it from the list to open the tool.
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Depending on the message you see, take one of the actions below.
|
Message |
Action |
|
"This device’s BitLocker settings do not require any changes." |
Your BitLocker settings are fine, so you don't need to do anything else. Press Enter to exit the tool. |
|
"Please dock your Surface Book 2 into the base." |
On a Surface Book 2 device, attach the display to the keyboard. If it's already attached, detach it, clean its connectors, and then reattach it. Press Enter to exit the tool, and then follow steps 2 and 3 above again. |
|
"BitLocker has been temporarily suspended. Reboot is now required. This tool will automatically resume from rebooting." |
The tool needs to change your BitLocker settings. Press Enter to restart your device and apply the changes. The tool will automatically resume after your device restarts. |
|
"Your BitLocker recovery key is: <your BitLocker recovery key number> Please record this in a safe location. Reboot is now required. This tool will automatically resume from rebooting." |
Print or write down your BitLocker recovery key in case you need it. Then press Enter to restart your device and apply the changes. The tool will automatically resume after your device restarts. |
|
"The BitLocker settings on this device have been successfully fixed." |
The tool fixed your BitLocker settings, so you don't need to do anything else. Press Enter to exit the tool. |
Advanced steps
If you cannot run the Surface BitLocker Protector Check on a Surface Book 2 13-inch device, see BitLocker recovery key prompt on the 13-inch Surface Book 2 after the August 2018 UEFI update.
