If your Surface isn’t working properly, the Microsoft Surface Diagnostic Toolkit can help you find and solve problems.

Notes: 

  • If your work or school manages your Surface, check with your IT department before running the tool.

  • If you're using the Surface Diagnostic Toolkit on a work device, go to Surface Tools for IT, and then download the Surface Diagnostic Toolkit for Business.

The toolkit checks for updates and checks different parts of your Surface. You can skip the tests that don't apply to your issue. Tests include:

  • Windows update and system repair

  • Power supply and battery

  • Touchscreen and display brightness

  • Speakers and microphone

  • Network connectivity

  • Memory and storage

Run the Surface Diagnostic Toolkit

  1. Select Start , search for Surface Diagnostic Toolkit, then select it in the list of results.
    If it's not already installed, you can download it from Microsoft Store.
    Get the Surface Diagnostic Toolkit

  2. Follow the on-screen instructions in the Surface Diagnostic Toolkit.

The diagnosis and repair time usually averages 15 minutes or less. However, it could take an hour or longer, depending on your internet connection speed, whether updates need to be installed on your device, and the repairs the tool needs to do.

Still need help?

If the Surface Diagnostic Toolkit didn’t fix the problem, you can also:

Related topics

If your Surface isn’t working properly, the Microsoft Surface Diagnostic Toolkit can help you find and solve problems.

Notes: 

  • If your work or school manages your Surface, check with your IT department before running the tool.

  • If you're using the Surface Diagnostic Toolkit on a work device, go to Surface Tools for IT, and then download the Surface Diagnostic Toolkit for Business.

The toolkit checks for updates and checks different parts of your Surface. You can skip the tests that don't apply to your issue. Tests include:

  • Windows update and system repair

  • Power supply and battery

  • Touchscreen and display brightness

  • Speakers and microphone

  • Network connectivity

  • Memory and storage

Run the Surface Diagnostic Toolkit

  1. In the search box on the taskbar, type Surface Diagnostic Toolkit, then select it in the list of results.
    If it's not already installed, you can download it from Microsoft Store.
    Get the Surface Diagnostic Toolkit

  2. Follow the on-screen instructions in the Surface Diagnostic Toolkit.

The diagnosis and repair time usually averages 15 minutes or less. However, it could take an hour or longer, depending on your internet connection speed, whether updates need to be installed on your device, and the repairs the tool needs to do.

Still need help?

If the Surface Diagnostic Toolkit didn’t fix the problem, you can also:

Related topics

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