Symptoms

You run a backup on a computer that is running Windows Server 2012. To do this, you use a backup tool such as DiskShadow.exe to perform the backup for a local volume and for a server message block (SMB) file server remote volume. However, the backup is unsuccessful if the remote volume is added before the local volume, such as in a DiskShadow script.

For example, the backup is unsuccessful when you run a DiskShadow script that resembles the following:

#DiskShadow script file
set verbose on
Set Context Persistent
Set MetaData md.cab
begin backup
add volume \\Server\Share
add volume D:\

create

End backup
#End of script


Cause

This problem is caused by a mismatch that occurs when the Volume Shadow Copy Service (VSS) tries to find a volume device object that corresponds to the volumes that are listed in the DiskShadow script.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 8

  • Windows Server 2012

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8 and Windows Server 2012 file information notesImportant Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.20xxx

    Windows 8 and Windows Server 2012

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Vssvc.exe

6.2.9200.20761

1,151,488

29-Jun-2013

03:42

x86

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Vssvc.exe

6.2.9200.20761

1,484,800

29-Jun-2013

07:52

x64


Workaround

To work around this issue, add remote volumes after you add local volumes in the script.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

or more information, see DiskShadow.

See the terminology Microsoft uses to describe software updates.

Additional file information for Windows 8 and for Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

File name

X86_735af07be0596c85d89e14591e21a6ed_31bf3856ad364e35_6.2.9200.20761_none_d67a97d5310d0d9c.manifest

File version

Not Applicable

File size

698

Date (UTC)

30-Jun-2013

Time (UTC)

20:48

Platform

Not Applicable

File name

X86_microsoft-windows-vssservice_31bf3856ad364e35_6.2.9200.20761_none_58141bcf024e4be0.manifest

File version

Not Applicable

File size

18,296

Date (UTC)

29-Jun-2013

Time (UTC)

04:25

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

Amd64_545170107d5a1687a29af7bc6432c0a7_31bf3856ad364e35_6.2.9200.20761_none_ecc4c6872db7d4c1.manifest

File version

Not Applicable

File size

702

Date (UTC)

30-Jun-2013

Time (UTC)

20:49

Platform

Not Applicable

File name

Amd64_microsoft-windows-vssservice_31bf3856ad364e35_6.2.9200.20761_none_b432b752baabbd16.manifest

File version

Not Applicable

File size

18,302

Date (UTC)

29-Jun-2013

Time (UTC)

09:49

Platform

Not Applicable


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