A2 envelope size is unavailable for some printers in Word

Symptoms

In Microsoft Word, when you try to select an A2 envelope (4.38 x 5.75 inches) size in the Envelope size list in the Envelope Options dialog box, the A2 envelope size is unavailable. When you click Custom size in the Envelope size list to create a custom envelope size, you may receive the following error message:

The A2 envelope size is available in the Page size list in the Page Setup dialog box.

Workaround

To create an A2 envelope in Office Word if you use a Hewlett-Packard OfficeJet printer, follow these steps:

1. On the File menu, click New.

2. In the New Document pane, click Blank Document.
   
   Note To create a blank document in Microsoft Office Word 2007, click the Microsoft Office Button, click New, and then click Blank document in the Blank and recent pane.

3. On the File menu, click Page Setup.
   
   Note To open the Page Setup dialog box in Word 2007, click Size in the Page Setup group on the Page Layout tab. Then, click More Paper Sizes.

4. On the Paper tab, in the Paper size box, click A2 Envelope (4.38 x 5.75 in).

5. On the Margins tab, under Orientation, click Landscape.

6. Click OK.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

To create a custom envelope size in Word, follow these steps:

1. On the Tools menu, point to Letters and Mailings, and then click Envelopes and Labels.

2. On the Envelopes tab, click Options.
   
   Note To open the Envelope Options dialog box in Word 2007, click Envelopes in the Create group on the Mailings tab, and then click Options in Envelopes and Labels dialog box.

3. On the Envelope Options tab, expand the Envelope size box, and then click to select Custom size.

4. In the Envelope Size dialog box, change the Width box to the envelope width you want, change the Height box to the envelope height you want, and then click OK.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.