First, be sure that you have a connection to the internet. If you are on a mobile device and away from Wi-Fi hotspots, be sure that you have allowed the device to use your cellular service.
Next, be sure that you are signed in with your Microsoft account and that you are using the same Microsoft account on devices that you want to share information.
If you are using the app for the first time, it may download updates and some features may respond slower than expected.
Send ideas for improving the app
We would love to hear from you! Send your thoughts, comments, and other feedback from within the app.
If you see a specific error message, send feedback from within the app and include the error message in your feedback.