Summary
This article describes the Microsoft Office Excel 2007 issue that is fixed in the hotfix package that is dated December 13, 2011.
INTRODUCTION
Issue that this hotfix package fixes
When you apply the hotfix package that is described in Microsoft Knowledge Base (KB) article 2299018 and then open a workbook that contains many charts in Excel 2007, Excel 2007 stops responding.
More Information
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
You must have 2007 Microsoft Office suite Service Pack 2 or 2007 Microsoft Office suite Service Pack 3 installed to apply this hotfix package.For more information about how to obtain the latest 2007 Office suite service pack, click the following article number to view the article in the Microsoft Knowledge Base:
949585 How to obtain the latest service pack for the 2007 Office suite
Restart requirement
You may have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
Registry information
You do not have to make any changes to the registry to apply this update.
File information
This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issue that is listed in this article.
The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Download information
|
File name |
File version |
File size |
Date |
Time |
|
Office-kb2596992-fullfile-x86-glb.exe |
12.0.6656.5000 |
10,224,488 |
01-Dec-2011 |
17:02 |
Microsoft Windows Installer .msp file information
|
File name |
File version |
File size |
Date |
Time |
|
Oart-x-none.msp |
Not Applicable |
7,696,384 |
30-Nov-2011 |
13:30 |
|
Oartconv-x-none.msp |
Not Applicable |
4,279,808 |
30-Nov-2011 |
13:30 |
Oartconv-x-none.msp information
|
File name |
File version |
File size |
Date |
Time |
|
Oartconv.dll |
12.0.6656.5000 |
8,580,920 |
15-Nov-2011 |
1:55 |
Oart-x-none.msp information
|
File name |
File version |
File size |
Date |
Time |
|
Oart.dll |
12.0.6656.5000 |
16,151,840 |
30-Nov-2011 |
5:04 |
References
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
