Summary

This article describes the issue that is fixed in the Microsoft Outlook 2013 hotfix package that is dated February 12, 2013.

INTRODUCTION

Issue that this hotfix package fixes

  • Occasionally, when you use Microsoft Exchange Active Sync (EAS) in Outlook 2013 to connect to your Outlook.com or Hotmail account, all email messages are deleted and downloaded again later.

More Information

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for installing this hotfix package.

Restart requirement

You do not have to restart the computer after you install this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

You do not have to make any changes to the registry after you install this hotfix.

File information

This hotfix package may not contain all the files that you must have to fully update a product to the latest build. This hotfix package contains only the files that you must have to resolve the issue that listed in this article.

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.


x32
Download information

File name

File version

File size

Date

Time

Outlookloc.exe

15.0.4481.1000

65,377,032

16-Jan-13

19:35



Microsoft Windows Installer .msp file information

File name

File version

File size

Date

Time

Outlook-x-none.msp

Not Applicable

14,503,936

15-Jan-13

19:26

Outlookintl-ar-sa.msp

Not Applicable

1,806,336

15-Jan-13

19:26

Outlookintl-cs-cz.msp

Not Applicable

1,789,952

15-Jan-13

19:26

Outlookintl-da-dk.msp

Not Applicable

1,765,376

15-Jan-13

19:27

Outlookintl-de-de.msp

Not Applicable

1,835,008

15-Jan-13

19:27

Outlookintl-el-gr.msp

Not Applicable

1,806,336

15-Jan-13

19:27

Outlookintl-en-us.msp

Not Applicable

1,372,160

15-Jan-13

19:26

Outlookintl-es-es.msp

Not Applicable

1,716,224

15-Jan-13

19:26

Outlookintl-fi-fi.msp

Not Applicable

1,761,280

15-Jan-13

19:26

Outlookintl-fr-fr.msp

Not Applicable

1,728,512

15-Jan-13

19:26

Outlookintl-he-il.msp

Not Applicable

1,814,528

15-Jan-13

19:27

Outlookintl-hi-in.msp

Not Applicable

1,843,200

15-Jan-13

19:27

Outlookintl-hu-hu.msp

Not Applicable

1,789,952

15-Jan-13

19:26

Outlookintl-it-it.msp

Not Applicable

1,708,032

15-Jan-13

19:27

Outlookintl-ja-jp.msp

Not Applicable

1,769,472

15-Jan-13

19:27

Outlookintl-ko-kr.msp

Not Applicable

1,773,568

15-Jan-13

19:27

Outlookintl-nb-no.msp

Not Applicable

1,744,896

15-Jan-13

19:26

Outlookintl-nl-nl.msp

Not Applicable

1,826,816

15-Jan-13

19:26

Outlookintl-pl-pl.msp

Not Applicable

1,855,488

15-Jan-13

19:26

Outlookintl-pt-br.msp

Not Applicable

1,712,128

15-Jan-13

19:26

Outlookintl-pt-pt.msp

Not Applicable

1,835,008

15-Jan-13

19:27

Outlookintl-ro-ro.msp

Not Applicable

1,806,336

15-Jan-13

19:26

Outlookintl-ru-ru.msp

Not Applicable

1,835,008

15-Jan-13

19:26

Outlookintl-sv-se.msp

Not Applicable

1,757,184

15-Jan-13

19:27

Outlookintl-th-th.msp

Not Applicable

1,748,992

15-Jan-13

19:26

Outlookintl-tr-tr.msp

Not Applicable

1,757,184

15-Jan-13

19:27

Outlookintl-uk-ua.msp

Not Applicable

1,843,200

15-Jan-13

19:27

Outlookintl-zh-cn.msp

Not Applicable

1,757,184

15-Jan-13

19:26

Outlookintl-zh-tw.msp

Not Applicable

1,761,280

15-Jan-13

19:27

outlook-x-none.msp

File name

File version

File size

Date

Time

Cnfnot32.exe

15.0.4454.1000

152,656

14-Jan-13

22:12

Contab32.dll

15.0.4481.1000

134,232

15-Jan-13

7:16

Dlgsetp.dll

15.0.4481.1000

93,776

15-Jan-13

7:16

Emsmdb32.dll

15.0.4481.1000

1,859,248

15-Jan-13

7:16

Envelope.dll

15.0.4481.1000

160,872

15-Jan-13

7:16

Exsec32.dll

15.0.4481.1000

307,760

15-Jan-13

7:16

Intldate.dll

15.0.4466.1000

80,480

14-Jan-13

22:12

Mapiph.dll

15.0.4481.1000

282,768

15-Jan-13

7:16

Mimedir.dll

15.0.4466.1000

393,296

10-Jan-13

19:05

Mspst32.dll

15.0.4481.1000

1,623,720

15-Jan-13

7:16

Oladd.fae

15.0.4454.1000

97,424

10-Jan-13

19:05

Olappt.fae

15.0.4454.1000

91,288

10-Jan-13

19:05

Oljrnl.fae

15.0.4454.1000

52,352

10-Jan-13

19:05

Olmail.fae

15.0.4454.1000

47,224

10-Jan-13

19:05

Olmapi32.dll

15.0.4481.1000

3,825,760

15-Jan-13

7:16

Olnote.fae

15.0.4454.1000

40,056

10-Jan-13

19:05

Oltask.fae

15.0.4454.1000

84,616

10-Jan-13

19:05

Omsmain.dll

15.0.4481.1000

751,712

15-Jan-13

7:16

Omsxp32.dll

15.0.4481.1000

246,408

15-Jan-13

7:16

Outlctl.dll

15.0.4454.1000

125,008

10-Jan-13

19:05

Outlmime.dll

15.0.4481.1000

532,584

15-Jan-13

7:16

Outlook.exe

15.0.4481.1000

18,380,864

15-Jan-13

7:16

Outlph.dll

15.0.4481.1000

312,440

15-Jan-13

7:16

Outlrpc.dll

15.0.4454.1000

30,776

10-Jan-13

19:05

Outlvbs.dll

15.0.4454.1000

57,424

10-Jan-13

19:05

Pstprx32.dll

15.0.4481.1000

1,157,192

15-Jan-13

7:16

Recall.dll

15.0.4454.1000

43,088

10-Jan-13

19:05

Rm.dll

15.0.4481.1000

75,864

15-Jan-13

7:16

Scanpst.exe

15.0.4454.1000

40,064

14-Jan-13

22:12

Scnpst32.dll

15.0.4481.1000

453,768

15-Jan-13

7:16

Scnpst64.dll

15.0.4481.1000

465,576

15-Jan-13

7:16

Scnpst64c.dll

15.0.4481.1000

666,792

15-Jan-13

7:16

Sendto.dll

15.0.4454.1000

23,656

10-Jan-13

19:05

Transmgr.dll

15.0.4454.1000

112,240

10-Jan-13

19:05

outlookintl-en-us.msp

File name

File version

File size

Date

Time

13

19:06

Olr.sam

15.0.4454.1000

14,448

10-Jan-13

19:06

Outllibr.dll

15.0.4481.1000

7,249,488

15-Jan-13

7:33

Outlwvw.dll

15.0.4454.1000

123,968

10-Jan-13

19:06




x64
Download information

File name

File version

File size

Date

Time

Outlookloc.exe

15.0.4481.1000

68,699,240

17-Jan-13

14:31



Microsoft Windows Installer .msp file information

File name

File version

File size

Date

Time

Outlook-x-none.msp

Not Applicable

17,784,832

16-Jan-13

11:34

Outlookintl-ar-sa.msp

Not Applicable

1,802,240

16-Jan-13

11:34

Outlookintl-cs-cz.msp

Not Applicable

1,785,856

16-Jan-13

11:34

Outlookintl-da-dk.msp

Not Applicable

1,761,280

16-Jan-13

11:34

Outlookintl-de-de.msp

Not Applicable

1,843,200

16-Jan-13

11:34

Outlookintl-el-gr.msp

Not Applicable

1,806,336

16-Jan-13

11:34

Outlookintl-en-us.msp

Not Applicable

1,372,160

16-Jan-13

11:34

Outlookintl-es-es.msp

Not Applicable

1,724,416

16-Jan-13

11:33

Outlookintl-fi-fi.msp

Not Applicable

1,761,280

16-Jan-13

11:34

Outlookintl-fr-fr.msp

Not Applicable

1,728,512

16-Jan-13

11:34

Outlookintl-he-il.msp

Not Applicable

1,806,336

16-Jan-13

11:33

Outlookintl-hi-in.msp

Not Applicable

1,843,200

16-Jan-13

11:33

Outlookintl-hu-hu.msp

Not Applicable

1,789,952

16-Jan-13

11:34

Outlookintl-it-it.msp

Not Applicable

1,712,128

16-Jan-13

11:34

Outlookintl-ja-jp.msp

Not Applicable

1,777,664

16-Jan-13

11:34

Outlookintl-ko-kr.msp

Not Applicable

1,781,760

16-Jan-13

11:34

Outlookintl-nb-no.msp

Not Applicable

1,748,992

16-Jan-13

11:33

Outlookintl-nl-nl.msp

Not Applicable

1,826,816

16-Jan-13

11:34

Outlookintl-pl-pl.msp

Not Applicable

1,851,392

16-Jan-13

11:34

Outlookintl-pt-br.msp

Not Applicable

1,720,320

16-Jan-13

11:33

Outlookintl-pt-pt.msp

Not Applicable

1,835,008

16-Jan-13

11:33

Outlookintl-ro-ro.msp

Not Applicable

1,806,336

16-Jan-13

11:33

Outlookintl-ru-ru.msp

Not Applicable

1,835,008

16-Jan-13

11:34

Outlookintl-sv-se.msp

Not Applicable

1,757,184

16-Jan-13

11:33

Outlookintl-th-th.msp

Not Applicable

1,753,088

16-Jan-13

11:34

Outlookintl-tr-tr.msp

Not Applicable

1,761,280

16-Jan-13

11:34

Outlookintl-uk-ua.msp

Not Applicable

1,843,200

16-Jan-13

11:34

Outlookintl-zh-cn.msp

Not Applicable

1,765,376

16-Jan-13

11:34

Outlookintl-zh-tw.msp

Not Applicable

1,765,376

16-Jan-13

11:34


outlook-x-none.msp

File name

File version

File size

Date

Time

Cnfnot32.exe_0004

15.0.4454.1000

226,880

14-Jan-13

22:12

Contab32.dll

15.0.4481.1000

181,352

15-Jan-13

7:21

Dlgsetp.dll

15.0.4481.1000

129,616

15-Jan-13

7:21

Emsmdb32.dll_0005

15.0.4481.1000

2,504,352

15-Jan-13

7:21

Envelope.dll

15.0.4481.1000

220,264

15-Jan-13

7:21

Exsec32.dll_0001

15.0.4454.1000

420,928

10-Jan-13

19:06

Intldate.dll_0001

15.0.4466.1000

96,352

14-Jan-13

22:12

Mapiph.dll

15.0.4481.1000

413,328

15-Jan-13

7:21

Mimedir.dll

15.0.4454.1000

542,272

10-Jan-13

19:06

Mspst32.dll_0004

15.0.4481.1000

2,088,600

15-Jan-13

7:21

Oladd.fae

15.0.4454.1000

131,728

10-Jan-13

19:06

Olappt.fae

15.0.4454.1000

121,992

10-Jan-13

19:06

Oljrnl.fae

15.0.4454.1000

72,832

10-Jan-13

19:06

Olmail.fae

15.0.4454.1000

64,136

10-Jan-13

19:06

Olmapi32.dll

15.0.4481.1000

5,255,792

15-Jan-13

7:21

Olnote.fae

15.0.4454.1000

54,392

10-Jan-13

19:06

Oltask.fae

15.0.4454.1000

113,800

10-Jan-13

19:06

Omsmain.dll

15.0.4481.1000

1,060,448

15-Jan-13

7:21

Omsxp32.dll

15.0.4481.1000

353,392

15-Jan-13

7:21

Outlctl.dll

15.0.4454.1000

170,576

10-Jan-13

19:06

Outlmime.dll

15.0.4481.1000

728,680

15-Jan-13

7:21

Outlook.exe

15.0.4481.1000

26,371,648

15-Jan-13

7:21

Outlph.dll

15.0.4481.1000

371,320

15-Jan-13

7:21

Outlrpc.dll

15.0.4454.1000

38,984

10-Jan-13

19:06

Outlvbs.dll_0001

15.0.4454.1000

74,320

10-Jan-13

19:06

Pstprx32.dll

15.0.4481.1000

1,813,064

15-Jan-13

7:21

Recall.dll

15.0.4454.1000

60,512

10-Jan-13

19:06

Rm.dll

15.0.4481.1000

96,840

15-Jan-13

7:21

Scanpst.exe_0002

15.0.4454.1000

46,720

14-Jan-13

22:12

Scnpst32.dll

15.0.4481.1000

572,576

15-Jan-13

7:21

Scnpst64.dll

15.0.4481.1000

574,096

15-Jan-13

7:21

Scnpst64c.dll

15.0.4481.1000

773,784

15-Jan-13

7:21

Sendto.dll

15.0.4454.1000

27,216

10-Jan-13

19:06

Transmgr.dll

15.0.4454.1000

142,432

10-Jan-13

19:06




outlookintl-en-us.msp

File name

File version

File size

Date

Time

Localdv.dll_1033

15.0.4454.1000

39,008

10-Jan-13

19:06

Olr.sam_1033

15.0.4454.1000

16,008

10-Jan-13

19:06

Outllibr.dll_1033

15.0.4481.1000

7,249,488

15-Jan-13

7:31

Outlwvw.dll_1033

15.0.4454.1000

125,504

10-Jan-13

19:06





References

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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