Symptoms

Consider the following scenario:

  • You start Microsoft Word 2010, Excel 2010, or PowerPoint 2010┬áin a Remote Desktop Protocol (RDP) session.

  • The color depth of the RDP session is set to 8-bit.

  • You insert a shape or a chart into a document.

  • You move the shape or the chart in the document.

In this scenario, the document is displayed in black. Therefore, it is difficult for you to move the shape or the chart to a specific location in the document.

Resolution

To resolve this issue, apply the following update:

2596500 Description of the Office 2010 hotfix package (Oart-x-none.msp): October 25, 2011

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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