Applies ToExchange Server 2013 Enterprise Edition Exchange Server 2013 Standard Edition

Symptoms

Mobile devices cannot connect to Exchange Server 2013 by using ActiveSync. Additionally, they cannot sync email at random intervals. In this situation, you receive the following error message:

We're having problem connecting to< server name>. contact a support person or your service provider Error Code: 86000C09

Resolution

To resolve this issue, install Cumulative Update 10 for Exchange Server 2013.

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