Symptoms
During audio playback on a Surface 3 device, you may experience distortion or a crackling noise.
Cause
This issue occurs because of a problem in the audio driver on the Surface 3 device.
Resolution
Update information
A supported update is available from the Microsoft Download Center. To fix this issue, install the following file from the Microsoft Surface 3 Wi-Fi website:
Surface3_WiFi_Win10_151109_1.msi
Prerequisites
There are no prerequisites to apply this update.
Restart information
You may have to restart the Surface 3 device after you apply this update.
Replacement information
This update does not replace any previously released update.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
Learn about the terminology that Microsoft uses to describe software updates.
