Symptoms

During audio playback on a Surface 3 device, you may experience distortion or a crackling noise.

Cause

This issue occurs because of a problem in the audio driver on the Surface 3 device.

Resolution

Update information

A supported update is available from the Microsoft Download Center. To fix this issue, install the following file from the Microsoft Surface 3 Wi-Fi website:

Surface3_WiFi_Win10_151109_1.msi 

Prerequisites

There are no prerequisites to apply this update.

Restart information

You may have to restart the Surface 3 device after you apply this update.

Replacement information

This update does not replace any previously released update.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

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