This article applies to Microsoft Dynamics AX 2009 for all regions.

Symptoms

Income and Expense transactions are displayed as 0 (zero) and the cash totals appear short in the X report or the Z report in Microsoft Dynamics AX 2009 Service Pack 1. 

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, go to the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspxYou can also contact technical support for Microsoft Dynamics by telephone by using these links for country specific telephone numbers. To do this, go to one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

See How to install a Microsoft Dynamics AX hotfix for information about how to install this hotfix.

Prerequisites

You must have Microsoft Dynamics AX 2009 Service Pack 1 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply this hotfix.

This hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics AX for Retail POS

File name

File version

File size

Date

Time

Platform

Axupdate.exe

Not Applicable

65,896

29-Mar-2012

13:37

x86

Licensetermsar.rtf

Not Applicable

100,960

29-Mar-2012

13:37

Not Applicable

Licensetermscs.rtf

Not Applicable

91,794

29-Mar-2012

13:37

Not Applicable

Licensetermsda.rtf

Not Applicable

70,202

29-Mar-2012

13:37

Not Applicable

Licensetermsde.rtf

Not Applicable

73,456

29-Mar-2012

13:37

Not Applicable

Licensetermsen.rtf

Not Applicable

67,748

29-Mar-2012

13:37

Not Applicable

Licensetermses.rtf

Not Applicable

73,790

29-Mar-2012

13:37

Not Applicable

Licensetermset.rtf

Not Applicable

103,520

29-Mar-2012

13:37

Not Applicable

Licensetermsfi.rtf

Not Applicable

68,433

29-Mar-2012

13:37

Not Applicable

Licensetermsfr.rtf

Not Applicable

68,112

29-Mar-2012

13:37

Not Applicable

Licensetermshe-il.rtf

Not Applicable

50,483

29-Mar-2012

13:37

Not Applicable

Licensetermshu.rtf

Not Applicable

93,559

29-Mar-2012

13:37

Not Applicable

Licensetermsis.rtf

Not Applicable

38,321

29-Mar-2012

13:37

Not Applicable

Licensetermsit.rtf

Not Applicable

115,364

29-Mar-2012

13:37

Not Applicable

Licensetermsja.rtf

Not Applicable

106,112

29-Mar-2012

13:37

Not Applicable

Licensetermslt.rtf

Not Applicable

123,139

29-Mar-2012

13:37

Not Applicable

Licensetermslv.rtf

Not Applicable

105,815

29-Mar-2012

13:37

Not Applicable

Licensetermsnb-no.rtf

Not Applicable

71,679

29-Mar-2012

13:37

Not Applicable

Licensetermsnl.rtf

Not Applicable

68,746

29-Mar-2012

13:37

Not Applicable

Licensetermspl.rtf

Not Applicable

116,628

29-Mar-2012

13:37

Not Applicable

Licensetermspt-br.rtf

Not Applicable

101,844

29-Mar-2012

13:37

Not Applicable

Licensetermsru.rtf

Not Applicable

150,014

29-Mar-2012

13:37

Not Applicable

Licensetermssv.rtf

Not Applicable

115,697

29-Mar-2012

13:37

Not Applicable

Licensetermsth.rtf

Not Applicable

154,430

29-Mar-2012

13:37

Not Applicable

Licensetermstr.rtf

Not Applicable

104,497

29-Mar-2012

13:37

Not Applicable

Licensetermszh-hans.rtf

Not Applicable

100,179

29-Mar-2012

13:37

Not Applicable

Retailpos.msp

Not Applicable

3,296,768

09-Jan-2013

03:08

Not Applicable

Axsetupsp.exe

5.0.1600.1296

1,632,448

09-Jan-2013

03:04

x86

Cabextractor.dll

Not Applicable

19,312

29-Mar-2012

13:37

x86

Microsoft.dynamics.setup.reportingservices.dll

5.0.1100.9

150,440

29-Mar-2012

13:37

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

29-Mar-2012

13:37

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

29-Mar-2012

13:37

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

29-Mar-2012

13:37

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

29-Mar-2012

13:37

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

29-Mar-2012

13:37

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

29-Mar-2012

13:37

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

29-Mar-2012

13:37

x86

Cabextractor.dll

Not Applicable

22,384

29-Mar-2012

13:37

x64

Microsoft Dynamics AX for Retail POS Plugins for customers

File name

File version

File size

Date

Time

Platform

SP requirement

Axupdate.exe

Not Applicable

65,896

28-Feb-2012

17:58

x86

SPL

Licensetermsar.rtf

Not Applicable

117,644

28-Feb-2012

17:58

Not Applicable

None

Licensetermscs.rtf

Not Applicable

133,843

28-Feb-2012

17:58

Not Applicable

None

Licensetermsda.rtf

Not Applicable

121,614

28-Feb-2012

17:58

Not Applicable

None

Licensetermsde.rtf

Not Applicable

123,443

28-Feb-2012

17:58

Not Applicable

None

Licensetermsen.rtf

Not Applicable

106,482

28-Feb-2012

17:58

Not Applicable

None

Licensetermses.rtf

Not Applicable

121,362

28-Feb-2012

17:58

Not Applicable

None

Licensetermset.rtf

Not Applicable

116,285

28-Feb-2012

17:58

Not Applicable

None

Licensetermsfi.rtf

Not Applicable

122,105

28-Feb-2012

17:58

Not Applicable

None

Licensetermsfr.rtf

Not Applicable

128,409

28-Feb-2012

17:58

Not Applicable

None

Licensetermshe-il.rtf

Not Applicable

116,931

28-Feb-2012

17:58

Not Applicable

None

Licensetermshu.rtf

Not Applicable

139,888

28-Feb-2012

17:58

Not Applicable

None

Licensetermsis.rtf

Not Applicable

128,161

28-Feb-2012

17:58

Not Applicable

None

Licensetermsit.rtf

Not Applicable

110,035

28-Feb-2012

17:58

Not Applicable

None

Licensetermsja.rtf

Not Applicable

176,422

28-Feb-2012

17:58

Not Applicable

None

Licensetermslt.rtf

Not Applicable

127,000

28-Feb-2012

17:58

Not Applicable

None

Licensetermslv.rtf

Not Applicable

128,343

28-Feb-2012

17:58

Not Applicable

None

Licensetermsnb-no.rtf

Not Applicable

119,388

28-Feb-2012

17:58

Not Applicable

None

Licensetermsnl.rtf

Not Applicable

117,104

28-Feb-2012

17:58

Not Applicable

None

Licensetermspl.rtf

Not Applicable

120,443

28-Feb-2012

17:58

Not Applicable

None

Licensetermspt-br.rtf

Not Applicable

117,508

28-Feb-2012

17:58

Not Applicable

None

Licensetermsru.rtf

Not Applicable

241,322

28-Feb-2012

17:58

Not Applicable

None

Licensetermssv.rtf

Not Applicable

122,944

28-Feb-2012

17:58

Not Applicable

None

Licensetermsth.rtf

Not Applicable

152,282

28-Feb-2012

17:58

Not Applicable

None

Licensetermstr.rtf

Not Applicable

133,539

28-Feb-2012

17:58

Not Applicable

None

Licensetermszh-hans.rtf

Not Applicable

144,406

28-Feb-2012

17:58

Not Applicable

None

Retailpospluginsforcustomers.msi

Not Applicable

2,848,256

09-Jan-2013

00:56

Not Applicable

SPL

Axsetupsp.exe

5.0.1600.1296

1,632,448

09-Jan-2013

03:04

x86

SPL

Cabextractor.dll

Not Applicable

19,312

28-Feb-2012

17:58

x86

None

Microsoft.dynamics.setup.reportingservices.dll

5.0.1100.9

150,440

28-Feb-2012

17:58

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

534,744

08-Jan-2013

22:40

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

526,552

08-Jan-2013

22:48

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

522,456

08-Jan-2013

22:42

x86

None

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

28-Feb-2012

17:58

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

526,552

08-Jan-2013

22:48

x86

None

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

28-Feb-2012

17:58

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

530,648

08-Jan-2013

22:44

x86

None

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

28-Feb-2012

17:58

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

522,456

08-Jan-2013

22:48

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

522,456

08-Jan-2013

22:40

x86

None

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

28-Feb-2012

17:58

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

530,648

08-Jan-2013

22:47

x86

None

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

28-Feb-2012

17:58

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

530,648

08-Jan-2013

22:41

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

526,552

08-Jan-2013

22:53

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

522,456

08-Jan-2013

22:40

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

526,552

08-Jan-2013

22:47

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

534,744

08-Jan-2013

22:41

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

526,552

08-Jan-2013

22:47

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

526,552

08-Jan-2013

22:50

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

522,456

08-Jan-2013

22:45

x86

None

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

28-Feb-2012

17:58

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

522,456

08-Jan-2013

22:41

x86

None

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

28-Feb-2012

17:58

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

526,552

08-Jan-2013

22:46

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

526,552

08-Jan-2013

22:40

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

542,936

08-Jan-2013

22:48

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

522,456

08-Jan-2013

22:44

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

555,224

08-Jan-2013

22:44

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

522,456

08-Jan-2013

22:43

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

522,456

08-Jan-2013

22:45

x86

None

Cabextractor.dll

Not Applicable

22,384

28-Feb-2012

17:58

x64

None

Microsoft Dynamics AX for Retail POS Plugins for Partners

File name

File version

File size

Date

Time

Platform

SP requirement

Axupdate.exe

Not Applicable

65,896

28-Feb-2012

17:58

x86

SPL

Licensetermsar.rtf

Not Applicable

196,968

28-Feb-2012

17:58

Not Applicable

None

Licensetermscs.rtf

Not Applicable

204,589

28-Feb-2012

17:58

Not Applicable

None

Licensetermsda.rtf

Not Applicable

185,747

28-Feb-2012

17:58

Not Applicable

None

Licensetermsde.rtf

Not Applicable

193,538

28-Feb-2012

17:58

Not Applicable

None

Licensetermsen.rtf

Not Applicable

185,747

28-Feb-2012

17:58

Not Applicable

None

Licensetermses.rtf

Not Applicable

203,077

28-Feb-2012

17:58

Not Applicable

None

Licensetermset.rtf

Not Applicable

190,466

28-Feb-2012

17:58

Not Applicable

None

Licensetermsfi.rtf

Not Applicable

205,514

28-Feb-2012

17:58

Not Applicable

None

Licensetermsfr.rtf

Not Applicable

205,455

28-Feb-2012

17:58

Not Applicable

None

Licensetermshe-il.rtf

Not Applicable

146,588

28-Feb-2012

17:58

Not Applicable

None

Licensetermshu.rtf

Not Applicable

212,806

28-Feb-2012

17:58

Not Applicable

None

Licensetermsis.rtf

Not Applicable

202,022

28-Feb-2012

17:58

Not Applicable

None

Licensetermsit.rtf

Not Applicable

170,939

28-Feb-2012

17:58

Not Applicable

None

Licensetermsja.rtf

Not Applicable

264,201

28-Feb-2012

17:58

Not Applicable

None

Licensetermslt.rtf

Not Applicable

187,385

28-Feb-2012

17:58

Not Applicable

None

Licensetermslv.rtf

Not Applicable

187,556

28-Feb-2012

17:58

Not Applicable

None

Licensetermsnb-no.rtf

Not Applicable

198,455

28-Feb-2012

17:58

Not Applicable

None

Licensetermsnl.rtf

Not Applicable

194,972

28-Feb-2012

17:58

Not Applicable

None

Licensetermspl.rtf

Not Applicable

204,116

28-Feb-2012

17:58

Not Applicable

None

Licensetermspt-br.rtf

Not Applicable

194,573

28-Feb-2012

17:58

Not Applicable

None

Licensetermsru.rtf

Not Applicable

240,251

28-Feb-2012

17:58

Not Applicable

None

Licensetermssv.rtf

Not Applicable

194,572

28-Feb-2012

17:58

Not Applicable

None

Licensetermsth.rtf

Not Applicable

224,438

28-Feb-2012

17:58

Not Applicable

None

Licensetermstr.rtf

Not Applicable

182,845

28-Feb-2012

17:58

Not Applicable

None

Licensetermszh-hans.rtf

Not Applicable

228,803

28-Feb-2012

17:58

Not Applicable

None

Retailpospluginsforpartners.msi

Not Applicable

2,927,616

09-Jan-2013

00:56

Not Applicable

SPL

Axsetupsp.exe

5.0.1600.1296

1,632,448

09-Jan-2013

03:04

x86

SPL

Cabextractor.dll

Not Applicable

19,312

28-Feb-2012

17:58

x86

None

Microsoft.dynamics.setup.reportingservices.dll

5.0.1100.9

150,440

28-Feb-2012

17:58

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

534,744

08-Jan-2013

22:42

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

526,552

08-Jan-2013

22:52

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

522,456

08-Jan-2013

22:49

x86

None

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

28-Feb-2012

17:58

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

526,552

08-Jan-2013

22:46

x86

None

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

28-Feb-2012

17:58

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

530,648

08-Jan-2013

23:00

x86

None

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

28-Feb-2012

17:58

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

522,456

08-Jan-2013

22:48

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

522,456

08-Jan-2013

22:42

x86

None

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

28-Feb-2012

17:58

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

530,648

08-Jan-2013

22:45

x86

None

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

28-Feb-2012

17:58

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

530,648

08-Jan-2013

22:44

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

526,552

08-Jan-2013

23:01

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

522,456

08-Jan-2013

22:40

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

526,552

08-Jan-2013

22:45

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

534,744

08-Jan-2013

22:43

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

526,552

08-Jan-2013

23:21

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

526,552

08-Jan-2013

22:41

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

522,456

08-Jan-2013

22:45

x86

None

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

28-Feb-2012

17:58

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

522,456

08-Jan-2013

22:45

x86

None

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

28-Feb-2012

17:58

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

526,552

08-Jan-2013

22:40

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

526,552

08-Jan-2013

22:46

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

542,936

08-Jan-2013

22:43

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

522,456

08-Jan-2013

22:46

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

555,224

08-Jan-2013

22:41

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

522,456

08-Jan-2013

22:46

x86

None

Axsetupsp.resources.dll

5.0.1600.1296

522,456

08-Jan-2013

22:41

x86

None

Cabextractor.dll

Not Applicable

22,384

28-Feb-2012

17:58

x64

None


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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