This article describes the issues that are fixed in the Microsoft Office 2010 hotfix package that is dated December 9, 2014. Click the "Hotfix Download Available" button to get the hotfix.

Issue that this hotfix package fixes

When you try to approve a SharePoint 2010 workflow in Word 2010 or Excel 2010, you receive the following error message:

This task could not be updated at this time.

How to get the hotfix

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Hotfix information

Registry Information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

Prerequisites

To install this hotfix package, you must have Office 2010 Service Pack 2 (SP2) installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to resolve the issues that are listed in this article.
The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

x86 version

Download information

File name

File version

File size

Date

Time

Mso2010-kb2920786-fullfile-x86-glb.exe

14.0.7140.5002

9,958,824

26-Nov-2014

03:11


Microsoft Windows Installer .msp file information

File name

File version

File size

Date

Time

Mso-x-none.msp

Not Applicable

9,079,296

25-Nov-2014

07:04


Mso-x-none.msp file information

File name

File version

File size

Date

Time

Mso.dll.x86

14.0.7140.5002

18,638,520

25-Nov-2014

05:59


x64 version

Download information

File name

File version

File size

Date

Time

Mso2010-kb2920786-fullfile-x64-glb.exe

14.0.7140.5002

19,629,304

26-Nov-2014

03:11


Microsoft Windows Installer .msp file information

File name

File version

File size

Date

Time

Mso-x-none.msp

Not Applicable

18,852,352

25-Nov-2014

07:01


Mso-x-none.msp file information

File name

File version

File size

Date

Time

Mso.dll.x64

14.0.7140.5002

24,294,072

25-Nov-2014

06:24

Mso.dll.x86

14.0.7140.5002

18,638,520

25-Nov-2014

05:59


References

See the information about the standard terminology that is used to describe Microsoft software updates.


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