Hotfix rollup 2934369 is available for Microsoft Dynamics RMS Store Operations 2.0 and Microsoft Dynamics RMS Headquarters 2.0

Device issues

• When you use the VeriFone Mx860 payment terminal with Microsoft Dynamics RMS Store Operation POS, the line display messages scroll only on the left part of the device screen, and the font size of the text is very small.
  BUG #: 1731 (Retail Management Systems SE)

• When you swipe a credit card or debit card in Microsoft Dynamics RMS Store Operations POS through the Ingenico iSC250 or Ingenico iSC350 payment terminal, you have to click the Enter key before the transaction starts to process.
  BUG #: 1793 (Retail Management Systems SE)

• When you process credit card transactions in Microsoft Dynamics RMS Store Operations POS through a VeriFone Mx860 payment terminal, the signature does not appear in the journal tender form.
  BUG #: 1808 (Retail Management Systems SE)

Report issues

• The Cashier Inactive filter appears in the Top Cashiers report in Microsoft Dynamics RMS Store Operations Manager only when VAT is configured.
  BUG #: 1797 (Retail Management Systems SE)

• No data is displayed when you use the Inactive Cashier filter in combination with other filters in the Top Cashiers and Top Sales Reps reports in Microsoft Dynamics RMS Store Headquarters Manager and Microsoft Dynamics RMS Store Operations Manager.
  BUG #: 1818 (Retail Management Systems SE)

The fixes for these issues require a modification to the following report files that are installed with Microsoft Dynamics RMS Store Headquarters Manager and Microsoft Dynamics RMS Store Operations Manager:

• Sales - Top Cashiers Report (Tax Inclusive)

• Sales - Top Cashiers Report

• Sales - Top Sales Reps Report (Tax-Inclusive)

• Sales - Top Sales Reps Report

These files are located in the following Microsoft Retail Management System program file folders:

C:\Program Files (x86)\Microsoft Retail Management System\Store Operations\Reports
C:\Program Files (x86)\Microsoft Retail Management System\Headquarters\Reports 

Other issues

• When you set the requested execution level in the SOPOSUSER.exe.manifest file to AsInvoker, you receive the following error message three times before you can start Microsoft Dynamics RMS Store Operations POS in Terminal Offline mode:

  Can't connect to database.

  BUG #: 1787 (Retail Management Systems SE)

• You can over-tender Account tender types in Microsoft Dynamics Store Operations POS that have the Prevent Cashier Overtendering option enabled.
  BUG #: 1799 (Retail Management Systems SE)BUG #: 1824 (Retail Management Systems SE)

• Obsolete payment processing options (PC-Charge, IC Verify, and WinTI/European EFT) appear on the EDC tab of the configuration form in Microsoft Dynamics RMS Store Operations Administrator.
  
  Note To provide backward-compatibility, the registry settings for these options continue to exist in the following Windows registry key:

  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Retail Management System\Store Operations\POSUser\EDC\<Payment Option>BUG #: 1796 (Retail Management Systems SE)BUG #: 1812 (Retail Management Systems SE)

• When you print labels for a serial item from a purchase order in Microsoft Dynamics RMS Store Operations Manager, the first serial number is printed on all labels for the item instead of printing the unique serial numbers for each label.
  BUG #: 1804 (Retail Management Systems SE)

• When you print labels for a serialized matrix component item in Microsoft Dynamics RMS Store Operations Manager, you cannot set the quantity of labels to print as equal to the Quantity On Hand value.
  BUG #: 1815 (Retail Management Systems SE)

• After you change and save changes to a matrix item in Microsoft Dynamics RMS Store Operations Manager, the component items have the This item is on Sale option enabled in the item properties.
  BUG #: 1817 (Retail Management Systems SE)

Notes

This rollup is a cumulative hotfix that includes all the hotfixes that were released since Microsoft Dynamics RMS 2.0 Cumulative Update 5 (CU5). If you experience the following issue, you have to follow additional steps:

When you try to process a "Style 401: Request Data Upload" worksheet in Microsoft Dynamics RMS Headquarters Client, you receive one of the following error messages:

To resolve this issue, first install this hotfix. Then, follow these steps on the computer on which Headquarters Server and Voucher Server are installed, and for each store on which Headquarters Client and Voucher Client are installed:

1. Right-click the Headquarters Server shortcut, and then click Properties.

2. Type –q at the end of the target string as follows:

   "C:\Program Files (x86)\Microsoft Retail Management System\Headquarters\HQServer.exe" – q 

3. Click Apply, and then click OK.

4. Repeat these steps for the Voucher Server at headquarters and the Headquarters Client and Voucher Client at each store.
   
   Note The shortcut targets should resemble the following:

   Headquarters Server – "C:\Program Files (x86)\Microsoft Retail Management System\Headquarters\HQServer.exe" – q
   Headquarters Client – "C:\Program Files\Microsoft Retail Management System\Headquarters Client\HQClient.exe" -q
   Voucher Server – "C:\Program Files (x86)\Microsoft Retail Management System\Headquarters\HQServer.exe" -g 34210 –q
   Voucher Client – "C:\Program Files (x86)\Microsoft Retail Management System\Headquarters Client\HQClient.exe" -g –q 

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, go to the following Microsoft website:

https://mbs2.microsoft.com/Support/newstart.aspx You can also contact technical support for Microsoft Dynamics by telephone by using these links for country-specific telephone numbers. To do this, go to one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/northamerica/supportCustomers

https://mbs.microsoft.com/customersource/Global/ax/support/support-news/global_support_contacts_engIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.