Microsoft Rewards refund and exchange policy

All Rewards orders are final and are not eligible for return or exchange. Please be sure to verify the Reward you are redeeming prior to completing your order. Once you order a Reward, you cannot cancel it or return it for a refund of points except in the case of defective products or as required by applicable law. If you order a Reward that is out of stock or unavailable for other reasons, we may substitute a Reward of comparable value or refund your points.

Please also review the Microsoft Services Agreement.