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Last Updated: February 14, 2019


When you click RulesManage Rules & Alerts..., the following error occurs:

Manage Rules & Alerts

  • Error:  "The operation failed because of a registry or installation problem. Restart Outlook and try again.  If the problem persists, reinstall."

The issue may occur after installing the following perpetual updates:

The issue may occur after installing the following subscription updates and subsequent versions:


Release date

Current Channel

Semi-Annual Enterprise Channel (Preview)

Semi-Annual Enterprise Channel


November 13

Version 1810 (Build 11001.20108)

Version 1808 (Build 10730.20205)

Version 1803 (Build 9126.2315) 
Version 1708 (Build 8431.2329)

Warning: We do not recommend removing security updates as a workaround for this issue.


If you have a Microsoft 365 subscription (C2R) version installed:

This issue is fixed in the following Channel versions:

  • Current Channel Version 1812 (Build 11126.20266) and higher.

  • Semi-Annual Enterprise Channel (Preview) Version 1808 (Build 10730.20280) and higher.

  • Semi-Annual Enterprise Channel Version 1808 (Build 10730.20280) and higher. (For version supported until March 10, 2020)

  • Semi-Annual Enterprise Channel Version 1803 (Build 9126.2356) and higher. (For version supported until September 10, 2019)

  • Semi-Annual Enterprise Channel Version 1708 (Build 8431.2372) and higher. (For version supported until March 12, 2019)

To get the latest update immediately, open Outlook and choose File > Office Account > Update Options > Update Now.

For more information about the latest updates, go to this article: Update history for Microsoft 365 Apps for enterprise

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See Also

Fixes or workarounds for recent issues in Outlook for Windows Inbox rules in Outlook Web App

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