Consider the following scenario:

  • You useĀ Internet Explorer 10 or Internet Explorer 11 on a computer.

  • The computer is in an environment that is configured to use Roaming profiles.

  • Per the configuration in the environment, computers delete the cached copy of the local profile when users log off.

In this scenario, persistent cookies are not roamed correctly. This can result in website preferences and authentication being lost between user sessions.

For example, you sign in to a website by using Internet Explorer 10 on computer A. Then, you log off of computer A, and you log on to computer B. When you access the website on computer B, you have to sign in to the website again. This issue does not occur when you use Windows Internet Explorer 9 or earlier version of Internet Explorer.


Update information

To resolve this issue, install the most recent cumulative security update for Internet Explorer. To do this, go to Microsoft Update.

For technical information about the most recent cumulative security update for Internet Explorer, go to the following Microsoft website:Ā This update was first included in security update 2969262.

2969262 MS14-035: Cumulative Security Update for Internet Explorer: June 10, 2014


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


See the terminology that Microsoft uses to describe software updates.

Need more help?

Expand your skills


Get new features first


Was this information helpful?

What affected your experience?

Thank you for your feedback!