If the ear pads for your Microsoft Modern USB Headset, Microsoft Modern USB-C Headset, or Microsoft Modern Wireless Headset are worn out or damaged, you can order replacement ear pads. After you receive your replacement ear pads, you can remove your old ear pads, and then attach the new ones.
Step 1: Order replacement ear pads
Here’s how to order replacement ear pads:
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Go to Device service and repair and sign in with your Microsoft account.
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Register your Microsoft Modern USB Headset, Microsoft Modern USB-C Headset, or Microsoft Modern Wireless Headset and start a new repair order.
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Select the replacement accessories you need, and then create the order. If the accessory you need isn't listed, contact us.
Step 2: Remove old ear pads
To remove the old ear pads, do this:
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Hold the base of the headset in one hand.
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With your other hand, gently pull the cushioned ear pad out and away from the ear cup to remove the ear pad.
Step 3: Attach the replacement ear pads
To attach the replacement ear pads, do this:
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Hold the base of the headset in one hand.
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With your other hand, take one replacement ear pad and fit it into the ear cup.
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If necessary, repeat the same steps with the other ear pad.
