Service Update 109 for Microsoft Dynamics 365 9.1.0

Service Update 109 resolves the following issues:

Repaired Functionality

The following list details issues whose resolutions repair items in Dynamics that are not functioning.

Dynamics

• Intermittently, duplicate contacts were created.

Knowledge Management

• The "Open entity record" command was missing from the "Opportunity close" entity.

• With Sales Insights enabled, posts that were prepended with new lines were not recognizaed as a variable Sales Ingsight.

MidTier Services

• Selecting "Finish" link in a business process flow did not function until the user clicked somewhere else and then selected the same link again.*

Platform Services

• Custom properties were ignored when an item failed to synchronize in a sync cycle or was delayed by a sync cycle.*

• Importing files through the Import Data option on the command bar failed.*

• Incoming emails failed to track.*

• Managed attribute maps could be deleted from the customization window.*

• Manually tracked draft emails in Exchanged synced unexpectedly to Dynamics 365.*

• oData API query results contained empty values for related entities.*

• Plug-ins failed when executing a service bus call.*

• Quotation marks added to the address of a contact were converted into single quotation marks.*

• Quotation marks were replaced with apostrophe marks in some text fields.*

• Reports did not render annotation attachments if annotation was part of the outer query.*

• Solutions containing trusted plug-ins could not be uninstalled.*

• Some contacts did not synchronize from Dynamics 365 to Outlook.*

• The currency symbol was missing from the Est. Revenue base column.*

• When a recurring appointment series was updated, the required an optional fields did not populate.*

• When a user with no write privileges imported a solution, the TestPA workflow was in an active state, while the corresponding SdkMessage was in an inactive state.*

• When security roles were enabled in a dashboard, the Server-Side Synchronization Failures dashboard was not visible, preventing customers from making access modifications.

• When tracking an appointment from Assistant Calendar and then updating it, tracking recipients received two updates instead of one.

Sales

• An extra item was added (the first page accessed on the organization being used) to the browser history when navigating Unified Interface.

• Currency Precision was not honorured on the Price Per Unit field on the Quote/Opportunity Product entity.*

• Products could not be read in offline mode.*

• Some records added to a subgrid were not visible.

Solutions

• Interactive dashboards with a multi-stream and a First name Last name queue displayed queue items in the stream that were not a part of that queue.

• Screen readers did not read the total number of entries present in the list of downloadable offline updates.

• Some SLAs could not be activated or deactivated.

• Talkback did not read the total number of entries present in the list of offline updates presented after selecting the "Offline status" link.*

• Users could not reply on the wall post of a Case entity record.

• When navigating to the options list in the Field Service Mobile app, Voice over did not read the total number of entries present in the list.*

Unified Interface

• After applying a slider filter and saving the filter, the saved filter could still be edited.*

• After closing an opportunity as won/lost and then entering its timeline, there was no option to view details of the opportunity close activity.*

• An extra scrollbar appeared in the Quick Create form.*

• Changes made to multi-select options were not visible.

• Changes made to the sitemap privileges were not being applied as per the security role (Example: After removing the read privilege from the Product entity, the entity was not visible for admins with the read privilege.).

• Charts in the "Drill Down By" popup could not be accessed when the "Account" dropdown list item was selected for the first time.

• Custom buttons did not display in offline mode.*

• Custom web resources could not be opened as a pop-up in the Dyanmics 365 iOS app.*

• Multi-select option sets did not display on forms in offline mode.

• Multi-select option sets displayed as a list of type code values in offline mode.*

• Narrator read date fields in saved filters as unselected and the filters unexpectedly  could not be selected.

• Screen readers did not read the headings "My open opportunities" and "My open leads" in the Sales Activitiy social dashboard.

• Selecting the "Clear all" button on a bound dashboard when filtering search results resulted in missing linked entities.

• Tables could not be sorted by certain related entity columns.

• The "download offline updates" button appeared, even when the offline data sync had already completed.

• The control used to add a new record to a subgrid was missing.

• The Due Date field and Search fields were misaligned in the Activities grid.

• The Field Security Profile on the Date field did not display its value as encrypted when focus was moved from the field.*

• The jump bar filter intermittently did not function.*

• The user's personal charts intermittently did not display.*

• When "UCI mode" was enabled and the "Allow quick create" option was unchecked, and the "Add new" button on the associated subgrid was selected, a window appeared with a Relationship field did not auto-populate.

• When altering a duplicate record and saving the change, the duplicate check that appeared was blank.*

• When entering offline mode, the banner stating "You are now working in offline mode" did not appear.*

• When navigating to the "Clear all Global filter" button on a dashboard using Shift+Tab, focus was not visible.

• When navigating to the "Resolved By" and "Modified On" filters, Narrator read only the filters' labels rather than reading the date specified by those filters.

• When navigating to the "Show and Custom" filters option in the Tier-1 dashboard, the screen reader read the "Saved and Custom" filters as option as a button but did not read the state as "expanded" or "collapsed".

• When using the Relevance Search page, users could not switch between emails.*

Error Messages, Exceptions, and Failures 

The following list details issues whose resolutions correct actions that produce errors, unhandled exceptions, or system or component failures.

Knowledge Management

• Knowledge article records could not be accessed using the alphabet links on the bottom pane of the NSE Services App (Error: "No data available.").*

• When creating a note, adding a note button resulted in an error ("An unexpected error occurred.").*

Platform Services

• When an asynchronous workflow was updated to contain an image, the workflow failed with an error ("An Exception occurred in WorkOrderNotification workflow.").*

• An error occurred when a user attempted to opened a shared order ("MessageProcessor fail to process message 'Retrieve' for 'salesorder'.").*

• Uninstalling the advanced field service solution resulted in an error ("Solution Advanced Filed Service cannot be deleted due to dependencies from other components in the system.").*

• Selecting tab filters in the Post Configuration entity resulted in an error ("0x80072505 Object reference not set to an instance of an object.").*

• The ownership of some accounts could not be changed (Error: "This entity is currently being assigned as part of an asynchronous cascade assign job. Please wait for the asynchronous job to complete before attempting to assign this entity again.").*

• Users experienced slow performance when loading and saving records from different entities.*

Sales

• When selecting the "Import from Excel" command, without uploading a file, a script error occurred.*

Solutions

• Users with a "Customer Service Representative" role were receiving an "Access denied" error message when routing items from the Queues grid to another queue. *

Unified Interface

• The wrong error message displayed when an ISV code failed.*

• An error occurred when sending an email ("No data available.").

• When entering offline mode for the first time using the "Bookable Resource Booking" view, an exception occurred ("We cannot display this view right now. Please try a different view.").

• A generic SQL error occurred when creating a new account record.

• Errors occurred when navigating the app's forms and grids after downloading and syncing background metadata.*

• An error occurred when executing "setvisible" for dependent option set controls.*+

• Lookup filtering with "Contains" intermittently failed with an error ("Condition operation nvarchar not valid for attribute type").*

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