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Service Update 5 for Microsoft Dynamics 365 8.2.2 is now available. This article describes the hotfixes and updates that are included in Service Update 5.


Update package

Build number

Service Update 5 for Microsoft Dynamics 365 8.2.2

To determine whether your organization had this update applied, check your Microsoft Dynamics 365 version number. Click the gear icon in the upper-right corner, and then click About.

Service Update 5 resolves the following issues:

Performance Improvements

The following list details issues whose resolutions improve the speed or functionality of Dynamics.

  • Opening Account entity using Dynamics for Phones results in a perpetual loading dialog under certain conditions

  • Custom icons do not display properly on sub-grids

  • A performance issue occurs when creating a marketing list for an organization in a different Dynamics region

  • Column labels overlap under certain conditions in document views when using Dynamics 365 for tablets

  • Mailboxes tied to a POP3 client encounter an infinite loop under certain conditions, causing mailbox to not processes

  • Forwarding an email with attachments over 10MB results in a timeout

  • Email addresses display in an improper format under certain conditions using Dynamics 365 App for Outlook

  • Process runs perpetually when tracking internal Contacts using the CRM App for Outlook

  • Sub-grid loading asynchronously freezes the form under certain conditions

  • Description Field on Mobile devices clips when increasing characters past the text box width

  • Users are unable to find records in Account lists greater than 1000 items

  • Blank space on Mobile Offline progress indicator

  • An empty space appears beneath the editable grid when a user moves from one Business Process Flow stage to another

  • The What's New page retrieves a blank view under certain conditions

  • Saving icon never disappears when saving editable sub-grids

  • Articles by Rating chart is not interactive

  • Dynamics 365 App for Outlook does not load in Edge browsers properly

  • Editable grids lock up when updating or saving field data under certain conditions

  • Convert to Case in Interactive Service Hub gets stuck in processing

Unexpected Behavior

The following list details issues whose resolutions correct actions performed in Dynamics that do not work as intended.

  • Entity mappings are improperly recreated to default values on upgrading organization to later versions

  • An earlier opened document will open when a different document is accessed under certain conditions when using the SharePoint integration

  • Sequence numbers duplicate under certain conditions for Opportunity, Quote, Sales Order and Invoice Details

  • When adding a record for an entity under certain conditions, a lookup occurs instead of a quick create form in Dynamics 365 for Phones

  • Tracking an email to a newly created entity record via Dynamics 365 App for Outlook will show the subject of the email instead of the name of the entity record

  • Business Process Flow stages are able to be progressed with mandatory fields not supplied when using Dynamics 365 for Tablets

  • An "Enter a value" dialog occurs when recalculating rollup values under certain conditions

  • The Detail Amount currency is changed to another defined currency under certain conditions

  • The "More than one match found" dialog improperly displays on entity lookups when using Dynamics 365 for Outlook under certain conditions

  • Opening duplicate record check links prevent returning to the previous screen, requiring closing of the application

  • Price per unit on Products reverts to 0 on the Opportunity form under certain conditions

  • The lock symbol for read-only checkboxes overlaps with checkbox under certain conditions, preventing value from being determined

  • Users can download reports in the context of other users under certain conditions

  • Write-in Products created on Opportunities appear as new Opportunity Products

  • When using openEntityForm, pressing the F5 key after saving results in a new registration screen

  • Business Process Flow Stage is lost once the user moves to a stage that is related with the Invoice Entity

  • Quantity fields with five decimal places incorrectly round off to a whole number

  • Server Side Synchronization sends the same email multiple times if the AcknowledgeItem fails

  • When selecting Contacts to link, the grid deselects the first selected Contact

  • Date Only fields become Date & Time when sending an email using a synchronous workflow

  • While retrieving Case entity information, the logical name of SLA Invoked ID attribute is NULL

  • Quote Line Amount and Total Amount is different when discount is applied per unit

  • Total Discount Amount is set to $0 when an Opportunity record is opened

Repaired Functionality

The following list details issues whose resolutions repair items in Dynamics that are not functioning.

  • The incorrect confirmation notification displays when untracking a Recurring Appointment

  • Warning and logout dialogs do not display the correct time in certain conditions

  • Certain contact queries do not return formatted values properly

  • Commands on certain cards do not function properly when using Dynamics for Phones

  • When creating processes, lookup fields for the Opportunity entity are locked and unable to be interacted with

  • Navigating to a Marketing List from a read-only lookup causes form to not render properly

  • A change to a different Business Process Flow stage does not trigger Business Rules in the mobile client

  • The column "Description for Product" in the Quote entity does not show data under certain conditions

  • Contact sub-grids render the member list improperly under certain conditions

  • Duplication detection pop-up does not appear after qualifying a Lead with the same email as another qualified Lead in the mobile client

  • Scrolling does not render properly on Business Process Flow stages with multiple fields

  • Knowledge Article records do not render the fields and labels on the header properly

  • Sub-grids do not render the first page of items correctly under certain conditions

  • Vertical scroll does not render Appointment times properly when accessing Dynamics App for Tablets on an iPad device

  • Knowledge Management searches do not render properly under certain conditions

  • The Service Activity Volume report does not render properly when accessed using Chinese date formats

  • A blank page displays when using the Next Page arrows to view the next record in a sequence in Dynamics 365 for Outlook

  • When using "Email a Link" in a sub-grid, the resulting Email record does not render properly

  • The Activity Wall on an Account entity record does not render properly if a regarded Opportunity record topic is null

  • Appointment records are not removed from Exchange under certain conditions when deleted in Dynamics and using the Dynamics 365 for Outlook sync method

  • Tasks are unable to be created from Phone Calls under certain conditions in the mobile client

  • Business Process Flow titles are not translated properly in certain languages

  • Solution imports fail with Invalid Column exception

  • Filters and views do not apply correctly in the mobile client under certain conditions

  • Dynamics Marketing Lists do not save sorting criteria under certain conditions

  • Updates to Appointment times on tracked records through the Dynamics 365 App for Outlook do not have the changes synced to Dynamics under certain conditions

  • Values of URL format fields become truncated improperly under certain conditions

  • User records synced to Dynamics from Office 365 are not automatically approved for Server Side Sync

  • The create form does not load properly when using the mobile client under certain conditions

  • The regarding field on new Appointments does not populate correctly under certain conditions

  • Regarding field is not populating when clicking the [+] sign on Appointment sub-grids

  • Custom Workflow Activity fails due to an entity read query being deadlocked

  • Custom Entities and Custom Areas do not allow Check Marking of Show Groups in the Sitemap Designer

  • Cannot create Case if selecting a Contact look-up field prior to selecting a Customer look-up field

  • Users in the GMT -3 time zone display incorrect date/time values

  • Single Line Text Field with Format of Text type unintentionally wraps

  • User with "act on behalf of" privilege can impersonate an integration user under certain conditions

  • Mailboxes do not disable after disabling the associated Email Server Profile

  • Opening charts with multiple horizontal axis labels do not filter data properly

  • Associated view button is missing from sub-grid when data source entity is Opportunity or Contact

  • Cannot create an order after activating the Quote stage

  • Unable to open the Solution Installation Page from the Dynamics Instance Picker page

  • Lookup filter does not work when the filtering field is in the Header/Footer of the form

  • SharePoint Account folder does not have GUID when created from a child folder

  • Replying to a tracked received email fails to track using the Dynamics 365 App for Outlook

  • ReportViewer is missing print icon in right to left languages

  • The value of OptionSet intermittently is not reflected on the Mobile App with touch enabled

  • AutoTrackSentFolderItems added to OrgDBOrgSettings tool to parse Sent Items folder for automatic tracking

  • The Contact record is highlighted and the details displayed on the right, but the record is not selected using Dynamics 365 for Outlook

  • Disparity between Mobile and Web Client horizontal bar chart direction

  • Users are unable to convert Campaign Response to a Lead

  • Record does not track when the name of the record has double quotes

  • Missing associated sub-grid icon on Marketing Campaign form for Lead and Opportunity

  • CRM Sales Activity Social Dashboard is not loading data

  • Deleting Activities, Contacts, and Tasks is not syncing down to Exchange

  • Users cannot see the selected members with a lower privilege depth

  • Left Voice Mail checkbox is unchecked on Activity records

  • Custom properties are getting deleted from Appointment items, causing the tracked status to disappear

  • After saving an editable field, users cannot change the page on the editable grid

  • Item forms do not load when adding Units to Unit Groups and Discounts to Discount Lists

  • Appointments with attachments do not track to Dynamics under certain conditions

  • Appointments do not show values in the message field if no recipients are selected while in draft

  • Users fail to authenticate properly when accessing Solution Module view

  • Reimports fail when records are exported to Excel from an Advanced Find

  • Unable to import Business Process Flows

  • The Forward button does not function properly on an Email Activity record

  • Back navigation does not work on a newly created Opportunity record

  • OnPreSearch Event does not fire every interaction with Lookup Control in the mobile client

  • Subjects and Sales Literature records do not render properly in the Dynamics 365 App for Outlook

  • SLA fields do not display properly on custom entities

  • Automatic record creation rules do not create a record when SourceType is SocialActivity

  • Required Two Option step does not trigger validation on Business Process Flows

  • Unable to add multi-layer grouping in legacy advanced find page

  • Opportunity Product line sub-grid is not visible using Legacy Forms

  • Users are unable to change the filter in the Option Set column

  • Recurring Appointment is not getting synced to CRM after updating the recurrence of the record in Outlook

  • Reports do not load due to a display exception

Error Messages, Exceptions, and Failures 

The following list details issues whose resolutions correct actions that produce errors, unhandled exceptions, or system or component failures.

  • An Unexpected Error occurs when using the SharePoint integration on Account entity records with names longer than 200 characters

  • An Invalid Parameter exception occurs when linking an Article to a Case record

  • A Null Reference exception occurs during Email synchronization in certain scenarios, preventing Email record creation

  • A KeyNotFound exception occurs when inactive mailboxes improperly attempt processing in certain scenarios

  • An Unexpected Error occurs when selecting a Personal Word Template in the SharePoint Integration under certain conditions

  • The error "Can't connect to Exchange" occurs if initial sync takes longer than 15 seconds when using Dynamics 365 App for Outlook

  • Deleting a custom entity causes a Metadata exception under certain conditions, preventing access of organization through the mobile client

  • An Unexpected Error occurs when accessing the Activities sub-grid using the mobile client if the "Open Activities" view is disabled in the organization

  • A Paging Cookie Exception occurs when accessing the "Users with no Assigned Role" view under certain conditions

  • A Folder Does Not Exist exception is thrown when accessing OneNote documents using the mobile client

  • The dialog "Mailbox not enabled" occurs when using the Dynamics Email Router under certain conditions

  • An Attribute Value script error occurs when creating child entities under certain conditions

  • A Record not Found exception occurs when activating team-owned workflows under certain conditions

  • Dynamics Online users receive “Record is unavailable” exception when saving or sending Email activities

  • Retrieving records using an alternate key with a comma results in an internal server exception

  • Imports fail with the error "User does not have the privilege to act on behalf of another user"

  • The error "Maximum call stack size exceeded" occurs when modifying Lead form XML

  • Entity Record forms show script errors while navigating to Navigation Related Entities

  • Uninstall of a solution fails due to an Invalid Business Process exception

  • Null sdkmessageid for managed solution causes exception when importing a new version of the solution

  • An unsupported exception occurs when attempting to use Dynamics 365 App for Outlook on an iOs device

  • Switching Process in the mobile client results in a null reference exception

  • An installation exception occurs when opening the Dynamics 365 App for Outlook on a Mac desktop

  • An authentication exception occurs when adding SLA items

  • Importing newly zipped translations results in a null reference exception

  • An Invalid Component exception occurs when importing a solution with components

  • An error occurs on Social Profile solution imports

  • An invalid argument exception occurs when adding contacts in Marketing Lists

  • A script error occurs when moving to the next stage on a Business Process Flow

Return to Release List

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