Symptoms

When you use Microsoft Skype for Business 2016 or Skype for Business 2015 (Lync 2013) in a Citrix-based Virtual Desktop Infrastructure (VDI) environment, the Skype for Business client may crash. This issue occurs because the device certification string that's passed by Citrix isn't the expected size.

Resolution

For Skype for Business 2016, install the June 5, 2018, update (KB4022155).

For Skype for Business 2015 (Lync 2013), install the June 5, 2018, update (KB4022170).

Note Lync 2013 was upgraded to Skype for Business in April 2015.

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Any additional feedback? (Optional)

Thank you for your feedback!

×