You cannot delete a service order header in the Swiss version of Microsoft Dynamics NAV 2009 with Microsoft SQL Server database

Hotfix information

A supported hotfix is now available from Microsoft. However, it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics NAV service pack or the next Microsoft Dynamics NAV version that contains this hotfix.

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Code changes

Note Always test code fixes in a controlled environment before you apply the fixes to your production computers.
To resolve this problem, follow these steps:

1. Change the code in the Properties in the Service Header table (5900) as follows:
   Existing code

   ...
   END;
   CLEAR(ServLogMgt);
   ServLogMgt.ServItemOffServOrder(ServItemLine);
   
   // Delete the following line.
   ServItemLine.DELETE;
   
   UNTIL ServItemLine.NEXT = 0;
   ServDocLog.RESET;
   ServDocLog.SETRANGE("Document Type","Document Type");
   ...

   Replacement code

   ...
   END;
   CLEAR(ServLogMgt);
   ServLogMgt.ServItemOffServOrder(ServItemLine);
   
   // Add the following lines.
   ServItemLine.CalledFromServHeaderDelete(TRUE);
   ServItemLine.DELETE(TRUE);
   // End of the lines.
   
   UNTIL ServItemLine.NEXT = 0;
   ServDocLog.RESET;
   ServDocLog.SETRANGE("Document Type","Document Type");
   ...

2. Change the code in the CalcInvDiscForHeader function in the Service Header table (5900) as follows:
   Existing code

   ...
   <add id="CH1341" dev="SRYSER" request="CH-START-400A-SWS34" date="2005-06-30" area="SWS34"
   releaseversion="CH4.00A">
   Added Post Code Feature
   </add>
   </changelog>
   }
   END.
   }
   ...

   Replacement code

   ...
   <add id="CH1341" dev="SRYSER" request="CH-START-400A-SWS34" date="2005-06-30" area="SWS34"
   releaseversion="CH4.00A">
   Added Post Code Feature
   </add>
   
   // Add the following lines.
   <add id="NEWCODE" dev="v-aysin" date="2011-06-06" area="SERVICE"
   baseversion="CH6.00.01" releaseversion="CH6.00.01" feature="NEWCODE">
   Not able anymore to delete a service order header. It works fine without SQL.
   </add>
   // End of the lines.
   
   </changelog>
   }
   END.
   }
   ...

3. Change the code in the Properties in the Service Item Line table (5901) as follows:
   Existing code

   ...
   CLEAR(ServLogMgt);
   ServLogMgt.ServItemOffServOrder(Rec);
   
   // Delete the following lines.
   ServOrderMgt.UpdateResponseDateTime(Rec,TRUE);
   UpdateStartFinishDateTime("Document Type","Document No.","Line No.",CALCDATE('<CY+1D-1Y>',WORKDATE),0T,0D,0T,TRUE);
   // End of the lines.
   
   ServOrderMgt.UpdatePriority(Rec,TRUE);
   DimMgt.DeleteDocDim(DATABASE::"Service Item Line","Document Type","Document No.","Line No.");
   END;
   ...

   Replacement code

   ...
   CLEAR(ServLogMgt);
   ServLogMgt.ServItemOffServOrder(Rec);
   
   // Add the following lines.
   IF NOT CalledFromDelete THEN BEGIN
   ServOrderMgt.UpdateResponseDateTime(Rec,TRUE);
   UpdateStartFinishDateTime("Document Type","Document No.","Line No.",CALCDATE('<CY+1D-1Y>',WORKDATE),0T,0D,0T,TRUE);
   END;
   // End of the lines.
   
   ServOrderMgt.UpdatePriority(Rec,TRUE);
   DimMgt.DeleteDocDim(DATABASE::"Service Item Line","Document Type","Document No.","Line No.");
   END;
   ...

4. Change the code in the Global Variables in the Service Item Line table (5901) as follows:
   Existing code

   ...
   Text053@1083 : TextConst 'ENU=You cannot change the contract number because some of the service lines have already been posted.;DES=Sie k”nnen die Vertragsnr. nicht „ndern, da einige der Servicezeilen bereits gebucht wurden.;ITS=Impossibile modificare il numero di contratto perch‚ alcune righe di assistenza sono gi… state registrate.;FRS=Vous ne pouvez pas modifier le num‚ro de contrat car certaines lignes service ont d‚j… ‚t‚ valid‚es.';
   Text054@1084 : TextConst 'ENU=If you change the contract number, the existing service lines for this order line will be re-created.\Do you want to continue?;DES=Wenn Sie die Vertragsnr. „ndern, werden die vorhandenen Servicezeilen fr diesen Auftrag erneut erstellt.\M”chten Sie fortfahren?;ITS=Modificando il numero di contratto, le righe di assistenza esistenti per questa riga di ordine verranno ricreate.\Continuare?;FRS=Si vous modifiez le num‚ro de contrat, les lignes service existantes de cette ligne commande vont ˆtre recr‚‚es.\Souhaitez-vous continuer ?';
   UseServItemLineAsxRec@1079 : Boolean;
   SkipResponseTimeHrsUpdate@1085 : Boolean;
   Text055@1086 : TextConst 'ENU=You cannot change the %1 because %2 %3 has not been received.;DES=Sie k”nnen %1 nicht „ndern, weil %2 %3 nicht empfangen wurde.;ITS=Impossibile modificare %1 a causa della mancata ricezione di %2 %3.;FRS=Vous ne pouvez pas modifier l''/le/la %1, car %2 %3 n''a pas ‚t‚ re‡u.';
   Text056@1048 : TextConst
   'ENU=One or more service lines of %6 %7 and/or %8 exist for %1, %2 %3, %4 %5. There is a check mark in the %9 field of %10 %11, therefore %10 %11 cannot be applied to service line of %6 %7 and/or %8.\\ Do you want to apply it for other service lines?',
   ...

   Replacement code

   ...
   Text053@1083 : TextConst 'ENU=You cannot change the contract number because some of the service lines have already been posted.;DES=Sie k”nnen die Vertragsnr. nicht „ndern, da einige der Servicezeilen bereits gebucht wurden.;ITS=Impossibile modificare il numero di contratto perch‚ alcune righe di assistenza sono gi… state registrate.;FRS=Vous ne pouvez pas modifier le num‚ro de contrat car certaines lignes service ont d‚j… ‚t‚ valid‚es.';
   Text054@1084 : TextConst 'ENU=If you change the contract number, the existing service lines for this order line will be re-created.\Do you want to continue?;DES=Wenn Sie die Vertragsnr. „ndern, werden die vorhandenen Servicezeilen fr diesen Auftrag erneut erstellt.\M”chten Sie fortfahren?;ITS=Modificando il numero di contratto, le righe di assistenza esistenti per questa riga di ordine verranno ricreate.\Continuare?;FRS=Si vous modifiez le num‚ro de contrat, les lignes service existantes de cette ligne commande vont ˆtre recr‚‚es.\Souhaitez-vous continuer ?';
   UseServItemLineAsxRec@1079 : Boolean;
   SkipResponseTimeHrsUpdate@1085 : Boolean;
   
   // Add the following line.
   CalledFromDelete@1100 : Boolean;
   
   Text055@1086 : TextConst 'ENU=You cannot change the %1 because %2 %3 has not been received.;DES=Sie k”nnen %1 nicht „ndern, weil %2 %3 nicht empfangen wurde.;ITS=Impossibile modificare %1 a causa della mancata ricezione di %2 %3.;FRS=Vous ne pouvez pas modifier l''/le/la %1, car %2 %3 n''a pas ‚t‚ re‡u.';
   Text056@1048 : TextConst
   'ENU=One or more service lines of %6 %7 and/or %8 exist for %1, %2 %3, %4 %5. There is a check mark in the %9 field of %10 %11, therefore %10 %11 cannot be applied to service line of %6 %7 and/or %8.\\ Do you want to apply it for other service lines?',
   ...

5. Change the code in the UpdateStartFinishDateTime function in the Service Item Line table (5901) as follows:
   Existing code

   ...
   StartingDate,StartingTime,FinishingDate,FinishingTime,
   ServHeader3."Contract No.",ServHeader3."Contract Serv. Hours Exist");
   Modifyheader := TRUE;
   END;
   
   // Delete the following line.
   
   
   IF Modifyheader THEN
   ServHeader3.MODIFY;
   END;
   ...

   Replacement code

   ...
   StartingDate,StartingTime,FinishingDate,FinishingTime,
   ServHeader3."Contract No.",ServHeader3."Contract Serv. Hours Exist");
   Modifyheader := TRUE;
   END;
   IF Modifyheader THEN
   ServHeader3.MODIFY;
   END;
   ...

6. Change the code in the SetCalledFromDelete function in the Service Item Line table (5901) as follows:
   Existing code 1

   ...
   "Vendor Item No." := ServItem."Vendor Item No.";
   CheckWarranty(ServHeader."Order Date");
   END;
   BEGIN
   {
   <changelog>
   <add id="CH1390" dev="SRYSER" request="CH-START-370" date="2004-02-25" area="SWS39"
   ...

   Replacement code 1

   ...
   "Vendor Item No." := ServItem."Vendor Item No.";
   CheckWarranty(ServHeader."Order Date");
   END;
   
   // Add the following lines.
   PROCEDURE CalledFromServHeaderDelete@30(DeleteCalled@1100 : Boolean);
   BEGIN
   CalledFromDelete := DeleteCalled;
   
   END;
   
   BEGIN
   // End of the lines.
   
   {
   <changelog>
   <add id="CH1390" dev="SRYSER" request="CH-START-370" date="2004-02-25" area="SWS39"
   ...

   Existing code 2

   ...
   releaseversion="CH3.70A">Field 7+8 Size 30 -> 50</add>
   <change id="CH1391" dev="nibelofa" date="2009-02-23" area="SWS39"
   baseversion="CH3.70A" releaseversion="CH6.00.01" feature="NAVCORS23233">
   Spaces and other unallowed characters removed-replaced from names of variables</change>
   </changelog>
   }
   END.
   }
   ...

   Replacement code 2

   ...
   releaseversion="CH3.70A">Field 7+8 Size 30 -> 50</add>
   <change id="CH1391" dev="nibelofa" date="2009-02-23" area="SWS39"
   baseversion="CH3.70A" releaseversion="CH6.00.01" feature="NAVCORS23233">
   Spaces and other unallowed characters removed-replaced from names of variables</change>
   
   // Add the following lines.
   <add id="NEWCODE" dev="v-aysin" date="2011-06-06" area="SERVICE"
   baseversion="CH6.00.00" releaseversion="CH6.00.01" feature="NEWCODE">
   Not able anymore to delete a service order header. It works fine without SQL.
   </add>
   // End of the lines.
   
   </changelog>
   }
   END.
   }
   ...