Summary
Learn how to rate and review games, apps, movies and TV shows in the Microsoft Store, edit your ratings and reviews, and report reviews that violate Microsoft policies.
Ratings
Ratings help you see a quick view of other users' experiences with a product. You can rate an app, game, movie, or TV show on a scale of one to five stars. When you rate a product, it affects the average rating that others see on the product page and search results.
The quantity of ratings shows the total number of ratings the product has received while available in the Microsoft Store. The average rating on the product's page and search results are based on the most recent ratings, which better represent the current product experience.
To add your own rating and leave a review, follow these steps:
- Open your Microsoft Store library.
- Search for the app or game you want to rate or review.
- Select
then choose Write a review. - Pick a star rating between 1 (poor) and 5 (great) and leave a review.
Note
If you left a 1 or 2-star rating, you must leave a review explaining your score. Reviews are optional for 3 to 5-star ratings.
- Press Submit.
Why can't I rate a game or app?
You can only rate games, apps, movies and TV shows that you have downloaded and are in your library.
Open your Microsoft Store library.
Do ratings apply to hardware, devices or Surface?
No, Ratings and Reviews are not available for hardware and devices sold on Microsoft Store such as Surface computers and devices, Surface Accessories, XBOX Consoles, XBOX Controllers and XBOX Accessories. Ratings and Reviews only apply to downloaded apps, games and digital content.
Reviews
Reviews that contain spam, advertising, profanity, offensive or irrelevant content, external URLs, personal information, information indicating that the reviewer is a minor in that country or region, or reviews for apps, games, movies and TV shows that are no longer up to date or available, violate our standards and may not be published or may be removed after publication.
Ratings and reviews policies
Microsoft Store includes user ratings and reviews of the content available on the platform. These ratings and reviews come directly from Microsoft Store users. We do not pay users for ratings and reviews, we do not allow other users to contact a particular user who provided ratings and reviews, and we prohibit publishers from paying users for ratings and reviews or otherwise attempting to manipulate them. Ratings and reviews are published and retained while the content remains available on the platform, and authors may modify their ratings or reviews at any time by clicking on the "Update" button next to their review.
Reviews that contain spam, advertising, profanity, offensive or irrelevant content, external URLs, personal information, information indicating that the reviewer is a minor under 13 years of age, or reviews for products that are no longer up to date or available, violate our standards and may not be published or may be removed after publication. We use a variety of methods, such as automated tools, human evaluations, and third-party reports, to try to detect and remove ratings and reviews that violate our policies. However, some of the reviews on Microsoft Store may not meet our standards and may not reflect authentic user experiences.
Report a concern in Stores Ratings and Reviews
On Microsoft Stores, if you choose to, you can report a concern about the content in a review. Microsoft will evaluate the request and content will be removed if it violates Microsoft policies.
To report a review:
- Go to the product detail page where the review is visible.
- Tap on the flag icon that appears next to the review.
- From the Report this review to Microsoft window, under the Potential violation, section, Select a reason and tap Submit.
Note
Use of "report a concern" is subject to the Microsoft Service Agreement.