I don't have a Microsoft 365 account. How do I access Microsoft Teams?
To use Microsoft Teams, you need a Microsoft 365 account with the appropriate Microsoft 365 license plan listed below. Talk to your company's IT administrator to get an account or sign your company up for Microsoft 365.
What is the availability for Education and Government customers?
Microsoft Teams is available in all Office 365 A1 suite licensing: Office 365 A1, Office 365 A1 Plus, and Office 365 A5, as well as existing Office 365 A3 customers who purchased E3 prior to its retirement.
Microsoft Teams will begin rolling out for the US Government Cloud Community (GCC) on July 17 and be available for all eligible customers by the end of August 2018. We are working to bring Microsoft Teams to the other US government clouds (GCC High and DoD) coming soon. Read more in the Microsoft Teams blog here.
I have a Office 365 Education (EDU) account. How do I access Microsoft Teams?
For Office 365 A1 suite users, Microsoft Teams is off by default. Talk to your company's IT administrator about turning it on.
I have a Microsoft 365 subscription. Why can’t I access Microsoft Teams?
If you have a personal Microsoft 365 subscription, you won't be able to access Microsoft Teams. To access the app, you need one of the following Microsoft 365 license plans:
Enterprise E1, E3, or E5
Enterprise E4 (for anyone who purchased this plan prior to its retirement)
If you’re licensed for a non-suite plan like Skype for Business Online Plan 2, then you won’t be able to get the app. Talk to your IT admin about changing your license or purchasing additional licenses for your company.
Once you’ve got the right plan, your IT admin will need to make some additional changes to enable full functionality. If you happen to be that admin, here's more information for you.
I think I have the right Microsoft 365 license. Why can't I access Microsoft Teams?
Your company's IT administrator needs to flip the switch to give you access to Microsoft Teams.
IT administrators may also need to do additional configuration work, such as updating firewall policies, to ensure employees can fully use Microsoft Teams.
If you're the IT admin, here's the information you need to enable the app and configure things correctly.
I’m an IT admin. Where can I find more information specifically for me?
We’ve got this additional information just for IT that will help you set up and configure everything you need to run Microsoft Teams.