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We couldn’t sign you in
Select the account you want to use.

How you resolve signing into your Microsoft account depends on the type of issue preventing you from signing in.

I've forgotten my Microsoft account password

If you forgot your Microsoft account password, follow these steps.

  1. Select Reset password below.
    Reset password

  2. Enter the email address, phone number, or Skype name you use to sign in then select Next.

  3. We'll ask where you'd like to get your verification code and select Next.

  4. Type the requested information and select Send code.

  5. Type the security code into Verify your identity, then select Next.

  6. Enter and confirm your new password.

    Tip: If the verification code didn’t arrive, read Troubleshooting verification code issues.

Account locked

If you get a message from Microsoft that says your account is locked, use our automated self-help to help you unlock your account, and connect you to a support agent if necessary.

Account doesn't exist

If you have forgotten your username, or you get a message from Microsoft that says that account doesn't exist, use our automated self-help to help you recover your username, and connect you to a support agent if necessary.

Other sign in issues

If these steps didn't work, or you have other account sign in issues, use our Sign In Helper tool below:
Start

Frequently asked questions

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