Last updated: 4 June 2019
Any customer using a router which has BT Web Protect enabled will not be able to access OneDrive.
"ERR_SSL_VERSION_OR_CIPHER_MISMATCH" and other errors with OneDrive
Because BT Web Protect works at a network level, it's applied to all devices using your home BT Broadband connection or BT Wi-fi when logging in with your BT ID.
How to use OneDrive with BT Web Protect
Disable BT Web Protect to allow access to OneDrive.
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Go to the My Security Settings page.
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Switch the BT Web Protect toggle off.
Note: If you're using a router that's not from BT, there may be additional settings you need to change to make it compatible with BT Web Protect.
Learn more
Need more help?
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Contact Support For help with your Microsoft account and subscriptions, visit Account & Billing Help. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. |
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Admins Admins should view Help for OneDrive Admins, the OneDrive Tech Community or contact Microsoft 365 for business support. |
