OneDrive issues with BT Web Protect

Last updated: 4 June 2019

Any customer using a router which has BT Web Protect enabled will not be able to access OneDrive.

"ERR_SSL_VERSION_OR_CIPHER_MISMATCH" and other errors with OneDrive

Because BT Web Protect works at a network level, it's applied to all devices using your home BT Broadband connection or BT Wi-fi when logging in with your BT ID.

How to use OneDrive with BT Web Protect

Disable BT Web Protect to allow access to OneDrive.

  1. Sign in to your BT account.

  2. Go to the My Security Settings page.

  3. Switch the BT Web Protect toggle off.

    BT Security Settings page

Note: If you're using a router that's not from BT, there may be additional settings you need to change to make it compatible with BT Web Protect.

Learn more

More fixes for recent OneDrive issues

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