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The SMS text notifications Virtual appointments feature sends SMS messages to external guests for appointment updates, such as confirmation, reminder, date/time update, and cancellation. The message includes the appointment date and time and the online meeting link. This is a Teams Premium feature that requires the meeting organizer to have a Teams Premium license.

 You need to do the following while using the SMS text notifications Virtual appointments Teams Premium feature:

  • Obtain consent from the recipients that they want to receive information about the appointment reminder via SMS text messages.

  • Inform recipients that message frequency varies, and message and data rates may apply for receiving SMS appointment reminders where appropriate.

  • Inform recipients that they can reply with the SMS message "STOP" to unsubscribe to all future messages from Microsoft Virtual Appointments.

  • Inform the recipients that they can reply with the keyword HELP for more assistance or contact

See Get-CsTeamsVirtualAppointmentsPolicy (MicrosoftTeamsPowerShell) | Microsoft Learn to learn more about how to control access to this feature using PowerShell commands. 

Note: This feature is currently only available to U.S. users and can only send text messages to users with a valid U.S. phone number (+1 country code). The text message communication is in English. 

Schedule and send text notification about Virtual appointment

To schedule and send text notification about a virtual appointment to your guests:

  1. Open Teams Calendar->New meeting->Virtual appointment.

  2. Send text notifications is always selected by default. If enabled, a reminder text message will automatically be sent out 15 minutes before the appointment time. The text notifications setting will only appear if you have an active Teams Premium license.

    Virtual appointment teams

  3. In the Virtual appointment meeting scheduling form, fill out the details like, the title, External guest name, External guest email, External guest phone number, attendees, date, time, and location.

  4. To send the SMS appointment notification to the recipient, select Send text notifications from the drop-down menu. Send text notifications drop-down

  5. Select the info icon next to the description. It displays: Reminders will be sent 15 minutes before the appointment. Info icon

  6. The recipients will receive an SMS text notification about the appointment on their phone.

    mobile sms confirmation 9

  7. If you update the appointment in the Virtual appointment form, the recipients will receive the text notification about the update.

    appointment update notification

  8. If the recipients unsubscribe to messages from Microsoft Virtual appointments, they receive the text notification about it.

    stop sms

  9. To not send text notifications to the recipient, select the drop-down menu next to Send text notifications to select Don't send text notifications.

  10. To learn more about the feature and view the terms and conditions and privacy statement, select the drop-down menu next to Send text notifications to select Learn more about notifications.

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