You may not be able to log in for several reasons. Here are some of the top reasons why people are not able to log in.

Changing, Updating, or Requesting a new email account password

You can change, update, or request the passwords for your respective accounts at the following locations:

  • iCloud

  • Outlook.com, Live, Hotmail

  • Microsoft 365 If your IT admin has allowed for self-service password reset you can try the previous link.

  • Yahoo

  • Gmail

  • Exchange: You'll need to contact your IT Admin

  • IMAP: Your IMAP provider may have a link on their page or you may need to contact your IMAP provider.

Setting up an IMAP account

Within our app:

  1. Tap not a ___ account then tap the IMAP icon on the account setup page. Enter your password and sign in.

  2. If the connection fails, try again and tap Show Advanced Settings.

  3. Enter your incoming and outgoing hostnames, usernames, and passwords. If you are not sure of this information you can get it from your IMAP service provider.

  4. To enter additional port information please add a colon and the port number after your hostname, e.g. imap.server.com:993.

Important: If you're setting up a corporate email account, please contact your IT/server administrator.

Also, please check if your email provider has enforced valid SSL certificates on the servers. If the servers do not have a valid SSL certificate, we won't be able to configure your email with the Outlook app.

If you are still having issues, we will need to gather more information to help troubleshoot your situation. Please contact in-app support via Settings > Help & Feedback > Contact Support.

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Thank you for your feedback!

×