Table of contents
×

Find the serial number on Surface devices

To register your Surface or get it serviced, you'll need to know its 12-digit serial number. But first, it helps to know which Surface model you have.

Note: If you lost your Surface, you can locate and lock it.

How to find the serial number for your Surface

There are several ways you can find your Surface serial number—with the Surface app, in Settings, on the device itself, or on the packaging.

Find the serial number in the Surface app

The easiest way to find your serial number is in the Surface app.

Note: If you have a Surface Duo, Surface RT, or Surface 2, use one of the other methods to find the serial number. The Surface app isn’t available on Surface Duo or Windows RT.

Open the app (search for Surface in the search box on the taskbar), and your serial number is listed under Your Surface.

Find the serial number on the packaging

If you still have the original packaging for your Surface, you can find the serial number on the barcode label.

Serial number on Surface packaging

Find the serial number in Settings

Here's another quick way to find the serial number on your Surface (running on Windows 10):

  1. Select Start > Settings > System > About .

  2. On this page, find Windows Specifications, and look for your Serial number.

Find the serial number in Settings on Surface Duo

  1. On your Home screen, tap Settings.

  2. In Settings, tap AboutModel & hardware, and look for your Serial number.
    This is the quickest way to find your serial number. However, if your Surface Duo doesn’t turn on, you can also find the serial number on the SIM card tray after you eject it. See the following section for details.

Find the serial number on your device

Look for your Surface model to locate its serial number.

If you have this Surface

Find it here

Surface Laptop

Look under your keyboard near the hinge.

Any Surface Pro model, Surface Go model, Surface 2, Surface 3, and Surface RT

Flip out the kickstand and look for the string of numbers near its base.

Shows the serial number for the Surface Pro on the bottom edge, under the kickstand.

Any Surface Book (on the keyboard)

Look on the bottom edge of the Clipboard where it attaches to the keyboard. You'll need to disconnect the screen from the base.

Location of serial number on Surface Book Clipboard

Any Surface Book (on the clipboard)

Look on the bottom edge of the clipboard where it attaches to the keyboard. You'll need to disconnect the screen from the base.

Serial number location on Surface Book

Any Surface Studio 

Place your Surface Studio screen down, and look at the bottom of the base. 

surfacestudio-serial-number_en

Surface Duo (on the SIM card tray)

Insert the SIM ejector tool into the small hole on the right side and gently press in to eject the SIM card tray. Gently pull the SIM tray out to find the serial number on the inside of it.

Surface Duo serial number on SIM card tray

Note: If the bumper is attached, the SIM card tray may not come all the way out. If this occurs, slightly insert the SIM ejector tool back into the hole for the SIM card tray, and then gently angle the tool and pull the tray all the way out. You might be able to grab the longer end of the SIM tray with your fingernails to remove it.

Find the serial number for Surface accessories

Surface Headphones

Find the serial number for your Surface Headphones by using the Surface Audio app or by looking on the headphones.

Find the serial number in the Surface Audio app

Find the serial number for your Surface Headphones in the Surface Audio app. Here’s how:

  • On a Windows 10 PC: Select the Start  button, then select Surface Audio in the all apps list. Under Devices, select Surface Headphones, then select Device details. The serial number is listed there.

  • On an iOS device or Android device: Open the Surface Audio app, select Settings  next to Surface Headphones, then select About. You’ll find the serial number there.

Find the serial number on the Surface Headphones

To find the serial number on the Surface Headphones, you'll need to remove the right earmuff from the device.

To remove the earmuff:

  1. Rotate the right earmuff of the Surface Headphones towards you—you should be able to see the inside of the earmuff.

  2. While firmly holding the right earmuff, twist it counterclockwise. Lift the earmuff up to detach it from the headphones.

  3. The 12-digit serial number will be on the headphone base. Take a note of the serial number before reattaching the earmuff.

An image showing how to remove the right earmuff of the Surface Headphones.

To reattach the earmuff:

  1. Match the grooves of the earmuff with the headphone. The earmuff should be touching the headphone base all the way around.

  2. With the inside of the earmuff facing you, turn it clockwise to secure the earmuff onto the headphone base.

Note: Some products might not be available in your country or region.

Surface Earbuds

Find the serial number for your Surface Earbuds on the Surface Earbuds charging case or on the original packaging.

Find the serial number on the Surface Earbuds charging case

  1. Open the charging case and remove the right earbud.

  2. Turn the case around backwards. The 12-digit serial number is listed in the compartment for the right earbud.

    Serial number in the right earbud compartment in the charging case

Notes: 

  • If you still have the original packaging for your Surface Earbuds, you can also find the serial number on the barcode label.

  • For more info about setting up your earbuds in the Surface Audio app, see Set up Surface Earbuds.

  • For more info about changing settings for your earbuds in the Surface Audio app, see Manage Surface Earbuds settings.

Related topics

Need more help?

Join the discussion
Ask the community
Get support
Contact Us

Was this information helpful?

What affected your experience?

Any additional feedback? (Optional)

Thank you for your feedback!

×