Symptoms
When you sign in to a Microsoft Lync 2010 client by using the Microsoft Lync Online service, you are automatically signed out after a while. Additionally, you receive the following error message:
Cannot sign in to LyncThe user name, password or domain appears to be incorrect. Ensure that you entered them correctly. If the problem continues, please contact your support team.
Cause
This issue occurs because Lync 2010 incorrectly handles the web ticket that is issued by the Lync Server 2010 front-end server.
Resolution
Update package information
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
119591 How to obtain Microsoft support files from online servicesMicrosoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
Prerequisites
There are no prerequisites for installing this update package.
Restart requirement
You have to restart the computer if certain dependencies in Lync 2010 are still running when the update is applied. For example, if you have Microsoft Office Outlook or Lync 2010 running when the update is applied, you have to restart the computer.
Registry information
You do not have to make any changes in the registry to apply this update.
File information
This update may not contain all the files that you must have to fully update a product to the latest build. This update contains only the files that you must have to correct the issues that are listed in this article.After the update is installed, the global version of this update has the file attributes, or a later version of the file attributes, that are listed in the following table:
For Lync 2010 x86-edtion:
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Appshapi.dll |
4.0.7577.253 |
1,135,368 |
30-Mar-2011 |
17:43 |
x86 |
|
Appshcom.dll |
4.0.7577.253 |
281,352 |
30-Mar-2011 |
17:43 |
x86 |
|
Appshvw.dll |
4.0.7577.253 |
1,896,200 |
30-Mar-2011 |
17:44 |
x86 |
|
Communicator.exe |
4.0.7577.256 |
12,021,520 |
06-Apr-2011 |
15:21 |
x86 |
|
Crecplayerres.exe |
4.0.7577.253 |
604,432 |
30-Mar-2011 |
17:45 |
x86 |
|
ures.dll |
4.0.7577.253 |
234,248 |
30-Mar-2011 |
17:45 |
x86 |
|
caddin.dll |
4.0.7577.253 |
900,872 |
30-Mar-2011 |
17:45 |
x86 |
|
Ogl.dll |
4.0.7577.253 |
1,705,728 |
30-Mar-2011 |
17:44 |
x86 |
|
Rtmpltfm.dll |
4.0.7577.253 |
6,416,136 |
30-Mar-2011 |
17:44 |
x86 |
|
Saext.dll |
4.0.7577.253 |
319,752 |
30-Mar-2011 |
17:43 |
x86 |
|
Sqmapi.dll |
6.0.6000.16386 |
141,064 |
09-Feb-2011 |
20:28 |
x86 |
|
Uccp.dll |
4.0.7577.256 |
5,939,976 |
06-Apr-2011 |
15:31 |
x86 |
|
Ucd.ll |
4.0.7577.256 |
13,271,808 |
06-Apr-2011 |
15:36 |
x86 |
For Lync 2010 x64-edition:
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Appshapi.dll |
4.0.7577.253 |
1,135,368 |
30-Mar-2011 |
17:43 |
x86 |
|
Appshcom.dll |
4.0.7577.253 |
281,352 |
30-Mar-2011 |
17:43 |
x86 |
|
Appshvw.dll |
4.0.7577.253 |
1,896,200 |
30-Mar-2011 |
17:44 |
x86 |
|
Communicator.exe |
4.0.7577.256 |
12,021,520 |
06-Apr-2011 |
15:21 |
x86 |
|
Crecplayerres.exe |
4.0.7577.253 |
604,432 |
30-Mar-2011 |
17:45 |
x86 |
|
ures.dll |
4.0.7577.253 |
234,248 |
30-Mar-2011 |
17:45 |
x86 |
|
caddin.dll |
4.0.7577.253 |
900,872 |
30-Mar-2011 |
17:45 |
x86 |
|
caddin.dll |
4.0.7577.253 |
1,497,352 |
30-Mar-2011 |
19:31 |
x64 |
|
Ogl.dll |
4.0.7577.253 |
1,705,728 |
30-Mar-2011 |
17:44 |
x86 |
|
Rtmpltfm.dll |
4.0.7577.253 |
6,416,136 |
30-Mar-2011 |
17:44 |
x86 |
|
Saext.dll |
4.0.7577.253 |
319,752 |
30-Mar-2011 |
17:43 |
x86 |
|
Sqmapi.dll |
6.0.6000.16386 |
141,064 |
09-Feb-2011 |
20:28 |
x86 |
|
Uccp.dll |
4.0.7577.256 |
5,939,976 |
06-Apr-2011 |
15:31 |
x86 |
|
Uc.dll |
4.0.7577.256 |
13,271,808 |
06-Apr-2011 |
15:36 |
x86 |
Workaround
To work around this issue, exit and then restart the Lync 2010 client.
More Information
For more information about the Web Ticket Service, visit the following Microsoft websites:
References
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
