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The TMG Troubleshooter for Windows Server 2008 R2 was designed to collect a comprehensive set of information for troubleshooting TMG 2010 issues.


This article describes information that may be collected from a machine when running TMG 2010 Troubleshooter for Windows Server 2008 R2.


Information Collected

TMG Server Best Practice Analyzer


File Name

TMG Server Best Practice Analyzer (BPA) is a diagnostic tool that automatically performs specific test on configuration data collected on the local ISA Server computer.  This information is gathered from the ISA Server hierarchy of administration COM objects, Windows Management Instrumentation (WMI) classes, the system registry, files on the disk and the Domain Name System (DNS) settings.


ISA Info


File Name

ISAInfo is used to provide an automated mechanism for ISA and TMG Server administrators to report their machine and array configuration to Microsoft Product Support.


Hotfixes and Updates


File Name

Installed hotfixes and updates.

{Computername}_Hotfixes .HTM and .TXT

Policy Information


File Name

Resultant Set of Policy (RSoP) information via gpresult.exe

{Computername}_GPResult .HTM and .TXT



File Name

System information output via msinfo32.exe

{Computername}_msinfo32 .NFO and .TXT

Virtualization information

{Computername}_Virtualization .HTM and .TXT


KB 973559 - Frequently asked questions about the Microsoft Support Diagnostic Tool (MSDT) for Windows 7

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