Sign in with Microsoft
Sign in or create an account.
Hello,
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.

Symptoms

When you open a document that contains a chart and the chart uses one of the new chart types (a treemap, sunburst, histogram, box and whisker, Pareto, or waterfall chart) in Office 2016 applications, an image of the chart is displayed in Microsoft PowerPoint 2016 and Microsoft Word 2016. In Microsoft Excel 2016, a bounding box that has a message is displayed instead of the chart.

Resolution

To fix this issue, install one of the following updates:

More Information

When you save a document that contains a chart and the chart uses one of the new chart types (a treemap, sunburst, histogram, box and whisker, Pareto, or waterfall chart) in Office 2016 applications, the chart parts in the XML are marked as the same content type as a chart of the older chart types (such as a column or pie chart). However, the new chart parts need their own content type, and shouldn't rely on the old content type. Additionally, if you save the document as an ISO strict file format, incorrect namespace URIs are used (transitional URIs are used instead of strict URIs).

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!

×