Symptoms

When you modify an offline file in Windows Vista, the changes are not saved to the server when files are synchronized. When this problem occurs, you receive the following error message:

Access Denied.

Additionally, a .tmp file that corresponds to the file appears on the server.

You may experience this symptom even when you have Change permissions to the shared resource.

Resolution

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.


File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 32-bit versions

File name

File version

File size

Date

Time

Platform

Kernel32.dll

6.0.6000.20581

875,008

19-Apr-2007

02:13

x86

Cscsvc.dll

6.0.6000.20581

466,432

19-Apr-2007

02:13

x86

Windows Vista, 64-bit versions

File name

File version

File size

Date

Time

Platform

Kernel32.dll

6.0.6000.20581

1,233,408

19-Apr-2007

03:22

x64

Cscsvc.dll

6.0.6000.20581

574,976

19-Apr-2007

03:21

x64

Kernel32.dll

6.0.6000.20581

840,704

19-Apr-2007

02:15

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

More Information

For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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