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New firmware notification for Trio 8800 with Microsoft Skype for Business Online

This article describes a new firmware for the Polycom RealPresence Trio phones. The firmware has been certified and is available for customers. The firmware update version is

What's new in this update



Improved conference join experience

Improvements to the meeting join experience and increased reliability.

User interface improvement

Improvements to Skype user interface on RealPresence Trio phones.

How to install the update

Cloud private branch exchange (PBX) Skype Certified phones downloads and installs new firmware automatically when it's available. For Manual control of firmware upgrades, update CSIPPhonePolicy.

Phones will receive firmware updates based on the off-hours in specific regions, without affecting core business hours. The updates are also staggered to have minimal affect bandwidth.

Prerequisites for Cloud PBX automatic device updates

  • In order to download and install the new firmware, the phone has to be signed in with a Skype for Business online user account.

  • In order to automatically download and install the new firmware by using device update policy, a minimum software release has to be deployed on the phone. To learn more about minimum releases, See Certified Version for TRIO 8800.

Note Phones will need an estimate of less than five minutes to install the new firmware. Phones will also restart as part of the upgrade process.


See the general information about the standard terminology that Microsoft uses to describe software updates.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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