This article applies to Microsoft Dynamics AX 2012 R2 for all regions.

Symptoms

When you open the customer details form in Microsoft Dynamics AX 2012 R2 you receive a "You are about to delete a record in customers" error message.


Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, go to the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspxYou can also contact technical support for Microsoft Dynamics by telephone by using these links for country specific telephone numbers. To do this, go to one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customerso urce/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

See How to install a Microsoft Dynamics AX hotfix for information about how to install this hotfix.

Prerequisites

You must have Microsoft Dynamics AX 2012 R2 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply this hotfix.

This hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

Aximpactanalysis.exe

Not Applicable

60,672

04-Sep-2012

21:13

x86

Axupdate.exe

Not Applicable

60,656

04-Sep-2012

21:13

x86

Licensetermsar.rtf

Not Applicable

2,170

19-Jul-2012

06:00

Not Applicable

Licensetermscs.rtf

Not Applicable

91,099

19-Jul-2012

06:00

Not Applicable

Licensetermsda.rtf

Not Applicable

101,043

19-Jul-2012

06:00

Not Applicable

Licensetermsde.rtf

Not Applicable

116,496

19-Jul-2012

06:00

Not Applicable

Licensetermsen.rtf

Not Applicable

110,067

19-Jul-2012

06:00

Not Applicable

Licensetermses.rtf

Not Applicable

96,850

19-Jul-2012

06:00

Not Applicable

Licensetermset.rtf

Not Applicable

102,778

19-Jul-2012

06:00

Not Applicable

Licensetermsfi.rtf

Not Applicable

105,989

19-Jul-2012

06:00

Not Applicable

Licensetermsfr.rtf

Not Applicable

129,869

19-Jul-2012

06:00

Not Applicable

Licensetermshe-il.rtf

Not Applicable

43,376

19-Jul-2012

06:00

Not Applicable

Licensetermshu.rtf

Not Applicable

92,863

19-Jul-2012

06:00

Not Applicable

Licensetermsis.rtf

Not Applicable

36,275

19-Jul-2012

06:00

Not Applicable

Licensetermsit.rtf

Not Applicable

114,947

19-Jul-2012

06:00

Not Applicable

Licensetermsja.rtf

Not Applicable

105,778

19-Jul-2012

06:00

Not Applicable

Licensetermslt.rtf

Not Applicable

122,400

19-Jul-2012

06:00

Not Applicable

Licensetermslv.rtf

Not Applicable

105,289

19-Jul-2012

06:00

Not Applicable

Licensetermsnb-no.rtf

Not Applicable

115,558

19-Jul-2012

06:00

Not Applicable

Licensetermsnl.rtf

Not Applicable

109,756

19-Jul-2012

06:00

Not Applicable

Licensetermspt-br.rtf

Not Applicable

101,382

19-Jul-2012

06:00

Not Applicable

Licensetermsru.rtf

Not Applicable

148,307

19-Jul-2012

06:00

Not Applicable

Licensetermssv.rtf

Not Applicable

115,138

19-Jul-2012

06:00

Not Applicable

Licensetermsth.rtf

Not Applicable

153,644

19-Jul-2012

06:00

Not Applicable

Licensetermstr.rtf

Not Applicable

104,210

19-Jul-2012

06:00

Not Applicable

Licensetermszh-hans.rtf

Not Applicable

99,131

19-Jul-2012

06:00

Not Applicable

Clientoba32.msp

Not Applicable

17,301,504

28-Nov-2012

19:06

Not Applicable

Clientoba64.msp

Not Applicable

17,301,504

28-Nov-2012

19:06

Not Applicable

Components32.msp

Not Applicable

1,646,592

28-Nov-2012

19:06

Not Applicable

Components64.msp

Not Applicable

1,646,592

28-Nov-2012

19:06

Not Applicable

Objectserver32.msp

Not Applicable

6,004,736

28-Nov-2012

19:06

Not Applicable

Objectserver64.msp

Not Applicable

8,003,584

28-Nov-2012

19:06

Not Applicable

Setupsupport32.msp

Not Applicable

606,208

28-Nov-2012

19:06

Not Applicable

Setupsupport64.msp

Not Applicable

606,208

28-Nov-2012

19:06

Not Applicable

Axsetupsp.exe

6.2.73.8303

1,382,640

04-Sep-2012

21:13

x86

Axutillib.dll

6.2.71.101

834,240

28-Nov-2012

19:11

x86

Microsoft.dynamics.servicing.operations.dll

6.2.73.8303

37,168

04-Sep-2012

21:13

x86

Axsetupsp.resources.dll

6.0.947.491

382,848

19-Jul-2012

06:00

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

19-Jul-2012

06:00

x86

Axsetupsp.resources.dll

6.0.947.491

374,656

19-Jul-2012

06:00

x86

Axsetupsp.resources.dll

6.0.947.491

374,656

19-Jul-2012

06:00

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

19-Jul-2012

06:00

x86

Axsetupsp.resources.dll

6.0.947.491

378,752

19-Jul-2012

06:00

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

19-Jul-2012

06:00

x86

Axsetupsp.resources.dll

6.0.947.491

374,656

19-Jul-2012

06:00

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

19-Jul-2012

06:00

x86

Axsetupsp.resources.dll

6.0.947.491

374,656

19-Jul-2012

06:00

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

19-Jul-2012

06:00

x86

Axsetupsp.resources.dll

6.0.947.491

407,424

19-Jul-2012

06:00

x86


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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