Applies to region

This article applies to Microsoft Retail Chain Manager R2 for Microsoft Dynamics AX 2009 for all regions.

Introduction

This article describes a hotfix that corrects several problems in Microsoft Retail Chain Manager R2 for Microsoft Dynamics AX 2009. The build number of this hotfix rollup is 5.0.1507.56.

This hotfix fixes the following issues:

Issue 1

When you create an infocode in a specific company account, the infocode is sent to active stores in all company accounts instead of the specific company account.

This hotfix affects the following object:

  • \Tables\RCMCampaignStores


Issue 2

When a promotion is created for specific stores, the promotion is sent to active stores in all company accounts instead of the specific stores.This hotfix affects the following objects:

  • \Tables\RCMCampaignStores

  • \Classes\RCMCampaignValidateConfirm

  • \Classes\RCMLogChange_StoreSpecific

  • \Forms\RCMAdvDiscTable


Issue 3

When an item that is marked for scrap is returned, the item is added to the Microsoft Retail Chain Manager stock correctly. However, when you run the "Update on hand" job, the item is not scrapped as expected.This hotfix affects the following objects:

  • \Classes\RCMPOSSalesOnHandUpdate


Issue 4

When you have two or more customer payment lines in a ledger journal that is created based on a retail journal, the second payment line is not initialized as expected.This hotfix affects the following objects:

  • \Classes\RCMCreateLedgerJournal


Issue 5

When you post a counting journal in which a line has zero difference, an error occurs.This hotfix affects the following objects:

  • \Classes\RCMSupInventoryPost


Issue 6

When you de-select several stores at the same time in the store selection form, an error occurs.This hotfix affects the following objects:

  • \Classes\RCMSysListPanel_LoggedTables

  • \Classes\RCMSysListPanel_Stores

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

This hotfix installation resembles the Microsoft Dynamics AX 2009 Service Pack 1 installation. For more information about Microsoft Dynamics AX 2009 Service Pack installation, visit the following Microsoft website:

https://mbs.microsoft.com/downloads/customer/AX/2009sp1/Microsoft_Dynamics_AX_2009_SP1_Install_Guide_EN-US.pdf

Prerequisites

You must have the following software installed to apply this hotfix:

  • Microsoft Dynamics AX 2009 Service Pack 1 with hotfix rollup 7 (RU7) installed

  • Microsoft Retail Chain Manager R2 for Microsoft Dynamics AX 2009 Service Pack 1

  • Hotfix 2588179 for Microsoft Retail Chain Manager R2 for Microsoft Dynamics AX 2009 Service Pack 1

For more information how to obtain Microsoft Dynamics AX 2009 Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:

956568 Microsoft Dynamics AX 2009 Service Pack 1 is available For more information about RU7 for Microsoft Dynamics AX 2009 Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:

2503850 Description of hotfix rollup 7 for Microsoft Dynamics AX 2009 Service Pack 1 For more information about hotfix 2588179, click the following article number to view the article in the Microsoft Knowledge Base:

2588179 Hotfix 2588179 is available for Microsoft Retail Chain Manager R2 for Microsoft Dynamics AX 2009 Service Pack 1

Restart requirement

You must restart the Application Object Server (AOS) service after you apply this hotfix rollup.

Important

To avoid a synchronization error, complete the following steps after installing the hotfix:

  • Before running the synchronization: In the Table Browser, locate the table AppSummarySetup and delete all records.

  • After running the synchronization: Run the Setup Wizard using the default values.
    To run the wizard, click RCM Menu > Setup > Setup wizard.


Validation of the rollup installation

To validate the installation of the rollup, open the SysHotfixManifest class in the AOT. Then, verify that there is a method name that contains the KB article number of the installed rollup. Additionally, you can crosscheck the kernel version against the build version that is mentioned in the rollup. To obtain the kernel version, click Help, and then click About Microsoft Dynamics AX.

File information

This hotfix rollup has the file attributes that are listed in the following table (or later file attributes). The dates and the times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

Axupdate.exe

Not applicable

65,896

01-Dec-2011

03:08

x86

Rcm r2 build 56 release notes.pdf

Not applicable

399,048

30-Jan-2012

07:20

Not applicable

Thumbs.db

Not applicable

11,264

30-Jan-2012

07:21

Not applicable

Axappen-us.ald.gz

Not applicable

68,649

01-Dec-2011

18:12

Not applicable

Axbus.aod.gz

Not applicable

9,377,122

01-Dec-2011

18:12

Not applicable

Axcnten-us.ald.gz

Not applicable

6,788

01-Dec-2011

18:12

Not applicable

Axcnven-us.ald.gz

Not applicable

3,623

01-Dec-2011

18:12

Not applicable

Axrcmen-us.ald.gz

Not applicable

47,386

01-Dec-2011

18:12

Not applicable

Rcmr2ms.msi

Not applicable

1,178,624

01-Dec-2011

18:18

Not applicable

Axsetupsp.exe

5.0.2001.86

1,628,008

01-Dec-2011

03:08

x86

Cabextractor.dll

Not applicable

19,312

01-Dec-2011

03:08

x86

Microsoft.dynamics.setup.reportingservices.dll

5.0.1100.9

150,440

01-Dec-2011

03:08

x86

Axsetupsp.resources.dll

5.0.2001.86

522,104

01-Dec-2011

03:08

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

01-Dec-2011

03:08

x86

Axsetupsp.resources.dll

5.0.2001.86

546,680

01-Dec-2011

03:08

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

01-Dec-2011

03:08

x86

Axsetupsp.resources.dll

5.0.2001.86

526,200

01-Dec-2011

03:08

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

01-Dec-2011

03:08

x86

Axsetupsp.resources.dll

5.0.2001.86

530,296

01-Dec-2011

03:08

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

01-Dec-2011

03:08

x86

Axsetupsp.resources.dll

5.0.2001.86

522,104

01-Dec-2011

03:08

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

01-Dec-2011

03:08

x86

Axsetupsp.resources.dll

5.0.2001.86

522,104

01-Dec-2011

03:08

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

01-Dec-2011

03:08

x86

Cabextractor.dll

Not applicable

22,384

01-Dec-2011

03:08

x64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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