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This article describes the issues that are fixed in the Microsoft Outlook 2013 hotfix package that is dated June 10, 2014.


Issues that this hotfix package fixes

  • Assume that you print an email message in Outlook 2013. When you cancel the print job, you may receive an error message that resembles the following:

    There was an error when printing started. To check the printer setup, double-click the Printers icon in the Windows Control Panel.

  • The Status Bar shows "Disconnected" even though all connections are established.

  • The users can drag an email from Outlook to the file system (for example, the Desktop), even though you implement the DisableCopyToFileSystem registry value and type * in the Value Data field.

  • The Ctrl+Shift+R keyboard shortcut combination does not work after you disable the Reply All button by using Group Policy.

  • Assume that you use a non-Exchange account in Outlook 2013, and you have multiple calendar, contacts, or task folders. After you install Outlook 2013 Service Pack 1 (SP1), when you open or create a calendar, contacts, or task item, there is no "In Folder" or "In Shared Folder" line at the bottom of the item.

  • Consider the following scenario:

    • You have a second Outlook store (for example, a Personal Folders (.pst) file) in your Outlook profile.

    • You search for an Outlook item that is in the second store by using the All Outlook Items search scope.

    In this scenario, you cannot retrieve the EntryID property of the Outlook item in the search result.

  • Assume that you have an email address set up in Microsoft Outlook 2013. You create a calendar item, and you set the Reminder to None. In this situation, does not recognize the None setting, and it still creates a Reminder of 15 minutes. However, if the Reminder is set to anything other than None, then the Reminder will sync correctly on

    Note You may also notice this behavior when you sync your calendar on a mobile device.

More Information

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problems that are described in this article. Apply this hotfix only to systems that are experiencing the problems described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To install this hotfix package, you must have Office 2013 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to resolve the issues that are listed in this article.

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

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