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This article describes the issues that are fixed in the Microsoft Outlook 2013 hotfix package that is dated July 8, 2014.


Issues that this hotfix package fixes

  • Assume that you drag an email message from Outlook 2013 to a local folder on the computer, and then you save it as an .msg file. When you drag the .msg file back to a folder in Outlook, the message class of the new email message is changed to IPM.Document.Outlook.File.msg.15.

  • Assume that you configure an IMAP account in Outlook 2013. Outlook may crash while synchronizing the Inbox with the e-mail server.

  • When you use the ViewFields.Remove method to remove a field from a folder in Outlook 2013, a wrong field may be removed.

  • Assume that you open an email message from the Inbox folder, and then you maximize it. The message list does not appear correctly when you delete the email message by using the Delete button on the ribbon.

  • Assume that you have a feed that contains many items, and you move or delete an item from the feed. Every time that you start Outlook, the item is downloaded again.

  • Assume that you configure an IMAP email account and an or Hotmail email account in the same profile in Outlook 2013. In this situation, Outlook may stop responding.

  • Assume that you configure Outlook 2013 to connect to your mailbox by using the Messaging Application Programming Interface (MAPI) over HTTP protocol. In this situation, Outlook may crash.

  • After you install the June 2013 cumulative update for Outlook 2013, Outlook may crash when synchronizing with your or Hotmail calendar.

  • Consider the following scenarios:

    Scenario 1

    • You create a retention policy tag, and then you select the Disable this tag option.

    • You apply the retention policy tag to a new retention policy.

    • You assign the retention policy to user A’s mailbox.

    • You share user A’s mailbox with user B with full permissions.

    • User B configures Outlook to open his mailbox in Cached Exchange Mode.

    • User B adds User A’s mailbox as an additional mailbox.

    • User B tries to delete an item from user A’s Inbox.

    In this scenario, the item is not deleted, and user B does not receive an error message.

    Scenario 2

    • You apply a retention policy tag that has no end date to a new retention policy.

    • You assign the retention policy to user A’s mailbox.

    • User A configures Outlook to open his mailbox in Cached Exchange Mode.

    • User A tries to delete an item from user A’s mailbox.

    In this scenario, the item is not deleted. Additionally, user A may receive an error message that resembles any of the following:

    The item cannot be moved.

    It was either already moved or deleted, or access was denied. Unknown Error.

    The client operation failed.

More Information

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problems that are described in this article. Apply this hotfix only to systems that are experiencing the problems described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To install this hotfix package, you must have Office 2013 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to resolve the issues that are listed in this article.
The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

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