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This article describes the issues that are fixed in the Microsoft Word 2013 hotfix package that is dated September 9, 2014.


Issues that this hotfix package fixes

  • Assume that you print a read-only Word 2013 document. Then, you close Word. When you restart Word, some display settings are lost. For example, if the Show bookmarks option is enabled, the bookmarks are not displayed as expected. 

  • Assume that you enable the Print background colors and images option in Word 2013. When you try to print a Word document that contains a background color, the nonprintable margins are not displayed in Print Preview mode. 

  • Consider the following scenario:

    • You open many Word documents in Word 2013.

    • You modify all the documents, and then you leave the documents unsaved.

    • You switch to any other program window.

    In this scenario, the opened documents are not AutoSaved at the correct interval.

  • Assume that you have a Word 2013 document that contains a table that has multiple levels of style inheritance. You change the table style and then save it. When you reopen the document, the changed table style does not persist.

  • Outlook 2013 might crash when you open a specific email that contains a fill-line object inside a fit-text object. 

  • Consider the following scenario:

    • You enable the Preview pane in Windows Explorer.

    • In Word 2013, you click the File tab, click Open, click Computer, and then click the Browse button or any folder that appears above the Browse button.

    • In the Open window, select a Word document to preview.

    In this scenario, a preview of the document is not displayed in the Preview pane. Additionally, you receive an error message in the Preview pane that resembles the following:

    This file can't be previewed because of an error in the Microsoft Word previewer.

  • Assume that you have more than one display name. When you coauthor a Word document together with other users by using Word 2013, your comments might become duplicated. 

More Information

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problems that are described in this article. Apply this hotfix only to systems that are experiencing the problems described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To install this hotfix package, you must have Office 2013 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to resolve the issues that are listed in this article.
The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

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