Sometimes, things don’t quite work the way they’re supposed to. Below are the most frequent issues people have and how to solve them.

Most issues can be resolved by doing some basic troubleshooting. Try these three steps.

  1. Double-check: One way to have a problem signing in is to not have an internet connection. Double-check your internet cables or routers.

  2. Clean it up: Already read those messages? Delete or archive them totidy up your Inbox.

  3. Let's reset: At times, it may be necessary to change the date and time your computer displays to prevent errors from appearing in MSN shown below).

    1. Close MSN.

    2. In the notification area of the task bar, right click on the clock (Windows 8 and above: left click once), select Adjust date/time (Windows 8 and above: select Change date and time settings) and then OK.
      Clock, time and date

Occasionally you’ll have trouble signing in. While we know this is frustrating, it’s usually an easy fix. That being said, try the steps below. Chances are you’ll be firing off emails in no time.

Note: These solutions apply to errors 8B010024 and 8B010028.

  1. Try signing in again. Ensure your password is correct and remember that passwords are case sensitive, which means the capitalization must be right for the password to be accepted. In other words, type your password exactly the way it was created.

  2. Make sure your MSN membership is active. This may sound obvious, but sometimes details like this can be overlooked. If your membership is indeed expired, go ahead and renew it. If not, try our other solutions.

  3. Your MSN privacy settings could be set too high, blocking your access. In order to sign in, your privacy settings need to be set at 'Medium' or lower.

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